Customer Service Representative

Jovita Amos

Summary

Managing physician schedules and maintaining accurate patient records

Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.

Responding to customer situations with sensitivity

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Solving group scheduling problems and reading and interpreting P&L statements

Skills

Customer Care (3 years)

Call Center (1 year)

Customer Service (3 years)

Computer Hardware (1 year)

Computer Repair (1 year)

Housekeeping (1 year)

Computer Literacy

English

Help Desk

Computer Networking

Visio

Microsoft Windows

Network Support

Remote Access Software

LAN

Technical Support

Operating Systems

Microsoft Windows Server

E-commerce

Marketing automation

Google Suite

Google Docs

Analysis skills

Active Directory

Network Security

VPN

Linux

DNS

DHCP

TCP/IP

Software Troubleshooting

System security (Less than 1 year)

Information security

VMWare

Microsoft Office

IT support

Desktop support

python data structures (Less than 1 year)

Work Experience

Fidelity Investments Remote Oct 2021 to Apr 2022

Backroom Team Member

Completed electronic fund transfer for investors

Completed money wire transfer for investors

Trained in document verification

Navient Aug 2020 to Mar 2022

Customer Service Representative

Currently work for Navient ad a customer service rep.

Open customers file and see what they need to get their payments.

Verify ID Documents

Ensure they are able to get paid with all up to date information

Waffle house Crowley, TX Apr 2019 to Apr 2020

Server/Waiter

Greet everyone that comes in. Served the guest and fix anything wrong with customer experience.

Wash dishes, restock, run cash register and small janitorial services

VIZIO Inc. Raytown, MO Aug 2015 to Dec 2016

Customer Service Representative

Troubleshoot wi-fi connection issues. Resolve cable issues.

Resolve remote control issues. Resolve recall issues.

Take purchasing orders.

Home skillet Raytown, MO Feb 2013 to Oct 2014

Server

Took orders and delivered food to guest.

Small janitorial duties.

Education

Pine knot ky Jobcorps Pine Knot, KY Jan 2012 to Sep 2012

A+ cert in Computer tech

Reading Senior High School Reading, PA Aug 2006 to May 2010

High school or equivalent in General

Reading Muhlenberg Ctc Aug 2006 to May 2010

Associate in Early childhood education

Certifications and Licenses

Google IT Support Professional Certificate Jul 2021 to Aug 2021

Basic computer architecture

Operating systems (Windows, Linux)

Remote connection and virtual machines

Computer networking

Software management

Troubleshooting

Customer service

Routing concepts

VPNs and proxies

Permissioning

Package and software management

Process management

Resource monitoring

Systems administration

Configuration

Centralized management

Implementing/managing directory services

Data management and recovery

IT security

Cryptology/encryption

Hashing

Network security

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