JANIL JANARDHANAN B

+91-815*-**-**-** (INDIA)

+974-**-**-**-** (QATAR)

adszor@r.postjobfree.com

OBJECTIVE

To work with highly challenging and competitive team where my technical, analytical as well as interpersonal skills could be tested which in turn could provide me enormous opportunity to grow as a technical professional by assisting the organization to achieve its targets.

Experience as a Team Leader for various projects

Excellent customer facing skills.

A positive attitude towards customer service and good communication skills.

Experience of Windows server 2012 R2 /xp professional / o ce

Commercial technical support experience of servers and network infrastructure.

Ability to be clear & concise when explaining technical procedures to customers. Driving License No. : 291********

EDUCATION

AUG 2008 — APR 2012

BACHELOR OF TECHNOLOGY ( INFORMATION TECHNOLOGY )

College Of Engineering, Vadakara

QUALIFICATIONS

INTERNSHIP IN MICROSOFT CERTIFIED SOLUTION EXPERT

INTERNSHIP IN CISCO CERTIFIED NETWORK ASSOCIATE

IT SKILLS

KEY SKILLS AND COMPETENCIES

SERVER/CLIENT TECHNOLOGIES : Domain, DHCP, DNS, Remote Desktop MICROSOFT : ACTIVE DIRECTORY,DHCP,DNS

SWITCHING TECHNOLOGIES : VLAN (802.1Q), STP, VTP, VTP PROTOCOLS : TCP/IP suite (IP, ARP, ICMP, TCP, UDP, FTP), IPSub netting WAN : RIP, EIGRP, OSPF, Network Address Translation (NAT) LANGUAGES : C# and ASP .NET,SQL SERVER

Responsible for networking, design, installation and maintenance services.

Supporting users and network administrators over the telephone and by email.

Configuration and testing of any new hardware and software

Travelling to client sites to help with installs, deployment, and troubleshooting.

Management of the daily data backup and retrieval scheme.

Installing and operating Windows desktop and server operating systems.

Assistance with training of sta and compiling procedural documentation.

Assisting the network manager with support requests.

Configure antivirus software to fully protect IT environment.

Work with IT and purchasing departments to develop and implement an upgraded, expanded CCTV security monitoring system.

Experience of selling communications, IT hardware, voice applications, broadband connections

Provide detailed information about technical specifications of products marketed by the company

Demonstrate how the product, be it a software or hardware, works and provide technical advice to customers about installation, usage, and networking

Address concerns of customers by providing clear instructions and solutions

Ensure smooth ADSR tool Installation & Handle trouble shooting

Leadership, training and supervision of a team of 4 associates

Training team on ADSR process, applications & tools

Adhere to Process document and ensure requisitions are tracked to 100% client satisfaction

Handling First and Second level escalations with clients

Handling & Troubleshooting FTP server

Add/Removal/Managing of FTP users

Handling Windows server 2012 R2,DNS,DHCP Server

Creating loginsreset password in Active Directory

Support local & remote users with Windows system related issues

Maintains and build relationships with other groups that impact the technical aspect support

Identifying and provide inputs on unique (or) recurring customer problems

E ectively managing process and resources from initiation and planning through implementation in order to deliver on time and according to expectations

Coordinate with retailers in obtaining manual reports for data accuracy & consistency levels

Support in clearing FNR issues

Troubleshooting & Reinstall ADSR utilities

Identify and monitor project risks

Coordinate with HQ for ADSr Go Live & Post Live process

Submission of daily/Monthly & Quaterly Reports

Worked as Windows System Admin for the esteemed organization

Troubleshooting Computer & Network Issues

Created Network Policies on multiple instances

Troubleshooting Network and Database Backups

Installation of CCTV with port forwarding and mobile connectivity

Experience on CCTV surveillance over Mobile technology

Working knowledge on WLAN configuration

Working Knowledge in Active Directory,DNS,DHCP

Active Directory Back up Restoration

Configuring Group Policies at Local computer Level

Active Directory Configuration

Knowledge on Server Operating Systems - Windows

WORK EXPERIENCE

AL-KHAL TRADING & SERVICES CO. WLL

IT ENGINEER

DEC 2016 — Present

PATHFINDER SOFTWARE SOLUTIONS

TECHNICAL ASSOCIATE (ONSITE)

Aug 2015 — May 2016

I-GUARD SECURITY SOLUTIONS

WINDOWS SYSTEM ADMIN

JUN 2012 — AUG 2015

DECLARATION

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the abovementioned particulars. Date of Birth : 20 - April - 1991

Gender : Male

Marital Status : Single

Nationality : Indian

Passport No. : M3674904

Visa Status : Residence Visa

Languages Known : English, Hindi, Malayalam

Present Address : Doha, Qatar

PERSONAL DETAILS

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