Administrative Assistant Customer Service

Location:

Riverside, CA

Salary:

Posted:

October 13, 2022

Contact this candidate

Resume:

***** ******** ******, ****** ***** CA *****, 562-***-**** ****.********@*****.***

Tori M. Israel

Summary of Qualifications

I have years of knowledge and experience in the business of sales, and property management, escrow, judicial courtroom clerk assistants and customer service.

I strive to drive the business in any job that I am working for to its fullest potential. I take completed ownership of any task that is asked of me and more. I take great pride in having an ownership mentality; taking each opportunity that presents itself and making it flourish into excellence. I am dedicated to the company I am working for. Also, my teammates know they can count on me in any situation. I am very personable; the quality I believe is one of y strongest attributes to any company. It’s the trust and loyalty that builds the relationship between you and your client. I take great leadership in focusing on what’s important to grow a business, in being a leader you are building trust and respect between co-workers for them to grow and you will as well. Responsibility and hard work become priority. Coming in each day knowing my tasks and leaving that imprint on the company in everything I do. Another strong quality is my positive attitude; approaching each situation in the right mindset. Doing this well make a company flourish.

Experiences

2008-2009

Knott’s Berry Farm

Buena Park, Ca

Park Character

Snoopy, Lucy, Peppermint Patty, Sally.

Greeting and Picture Capturing with the park guest.

Making sure each and every one of the guest had a pleasant visit to the park.

February 2012- September 2012

Vons

Garden Grove, CA

Deli Department

Opening and closing the Deli Department.

Ringing up customer’s purchases.

Helping Customers find what they are looking for.

Making food, cleaning up the department, making sure everything is kept organized.

Providing excellent customer service.

One of my greatest achievements that I accomplished while working at Vons was getting World Class Customer Outstanding Services.

November 2012-January 2016

Carter’s Baby Clothing Store

Huntington Beach, CA

Assistant Store Manager:

Assisting customers. (By helping customers find what they are looking for, also ringing up all their items at the register)

Supervising Sales Associates. Hiring the right staff to join the team.

Making sure that all the tasks that I am responsible for are done in a timely manner and done correct.

Knowing the numbers (KPIS) Key Performances Indicators; for Carters and for our store. Knowledgeable in Word/ Micro Soft.

Managing schedules on a monthly time manner.

Making sure all the stock is out on the floor and not just sitting in the stockroom.

Setting goals for the week so that come toward the end of our month that we can make incentive.

January 2016- October 2016 Interpacific Assets Management Westminster, CA

Administrative Assistant/Maintenance Coordinator:

Assisting Homeowners Associations/ Commercial Properties.

Filing/ Entering documents.

Answering/ Transferring phone calls.

Updating/Maintaining work orders.

Scheduling appointments with maintenance vendors. Such as (electricians, plumbers, ect.)

Processing mail.

Typing skills 95+ words per minute.

IHSS -In Home supportive Services

2017-2022, CA

Caregiving for elderly.

Helping assist with daily needs laundry, clean up around their home and meal prep. Or the list that was provided that the case worker gave per the request of the elderly client.

I have assisted 3 elderly cases during my time as an IHSS caregiver.

Assisted if need be to doctors appts, running to the grocery store, and if any other errands that need me.

Part time caregiving

Administrative Escrow Assistant/ Office Administer

August 2017- April 2021 West Coast Escrow Yorba Linda, CA

Professional demeanor, creating a positive environment, performance and relationship with colleagues and customers.

Working with real estate agents, buyers, sellers, lawyers, lenders and others as well.

Organization & Detail is KEY. Making sure that all the escrow documents / legal documents are filled out 100% of what is required to have a smooth transition.

Multi-tasker, being able to work in a fast-paced environment, processing a large number of contracts simultaneously under deadline pressure.

Strong communicator, with good written and verbal skills; ability to read people and understand their personality enables you to deliver both good and bad news in a sensitive way.

Preparing loan documents for signing, including vesting amendments when applicable, present loan documents and other records for signing and returning loan documents to lender after signing and following up on funding conditions.

Providing outstanding assistance to the closing representative, so that sales go smoothly and retain their business through white glove service.

Proficient in Microsoft Office, Excel, Spread Sheets.

Legal Processing Specialist I

April 2021-November 2021 Orange County Superior Court Santa Ana,

Assisting the Judicial officer / Clerk of the courtroom.

Preparation of Calendars for the Judicial officers / clerks.

Voyager /Elf

E-filing/ Add filing (filing documents into the courts system into the correct case file).

Monitoring Remote hearings via (Zoom / WebEx)

Child Abuse Registry (CAR) reports from Social Service and running CLETS (California Law Enforcement Telecommunications System) Reports.

Assisting courtroom incoming calls, along with the public as well.

Cover multiple courtrooms. (with calendar prep/ clerk assistants, and monitoring assistants).

Service Contract Administrative II

November 2021- April 2022 Temporary Position Radiometer Brea, CA

Assisting customers with contracts.

E-filing contracts along with contacting service reps. Invoicing/ Zeroing out of ervice contract.

Answering emails / answering phone calls. Working with clients and reps hospital devices that our company supplies

Making sure that contracts go out in a timely manner. Axapta / Citrix Workspace / Teams / Microsoft Word / Outlook.

Sr. Administrative Assistant’s Children’s Learning Connection / Autism Learning Partners

April 2022 – Current

3 different Clinics (Orange, Huntington Beach, Laguna Hills) CA.

Manage and oversee three different Clinical Autism for ALP/CLC

Meet the needs of each clinic, manage the front office administrative assistants.

Daily Teams meetings, daily excl spread sheets. Microsoft Outlook. Sending out reports using the system Central Reach (CR, MyEvolv and sending out eassterseal report’s and creating initial evals reports.

Making sure that the clinicians and therapist have what they need to their (PT, OT, ST) therapy sessions.

Manager (physical therapy, speech therapy, occupational therapy and ABA sessions.)

When parents come into the clinic making sure that their needs are meet as well.

Interacting with children and therapist / clinicians daily.

Education

September 2008-2011

Pacifica High School

Garden Grove, CA

Diploma

High School Diploma

Child Development UC

References