Customer Service Asset Protection

MALCOLM STENNIS

**** ******** ******, *********, ********, 21215 • 516-***-**** • **************@**********.***

OBJECTIVE

A position where my extensive experience can contribute to your customers' satisfaction and your company's success.

Work Experience:

Extra Space Storage August 2016 – August 2021

Co-Manager/Store Planner

Develop excellent customer relationships by identifying the storage needs and providing them with solutions. Improve sales objectives with prospective customers through unit rental, insurance of rental, and sales of moving materials. Perform independently on a day to day basis with a focus on teamwork and partnerships with other stores in the area.

Wal-Mart August 2007 – April 2016

Co-Manager/ Store Planner

operation manager/Store planner

Provides supervision and development opportunities for hourly associates and supervisors in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition and ensuring diversity awareness. Upholds the company’s open door policy by meeting with associates and listening to concerns, researching issues, reviewing company policies and procedures, and providing resolutions for associates, including proactively seeking out associates comments and concerns by meeting with associates in their work areas. Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and strategic initiatives. Drives the financial performance of assigned area by ensuring that sales and profit goals are achieved and implements plans to correct any deficiencies. Models, enforces, and provides direction and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards. Participates in community outreach programs and encourages and supports hourly associates in serving as good members of the community. Drives sales in assigned area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.

ACADEMIC CERTIFICATIONS & EDUCATION:

Associate Science degree, Computer Science

Towson University

National Registry of Food Safety Professionals, Present

Certified food safety manger

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