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Customer Service Manufacturing Technician

Location:
College Station, TX
Posted:
October 13, 2022

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Resume:

Dajaira Devane

adszny@r.postjobfree.com • 979-***-****

• College Station, TX

Summary

Established Manufacturing Technician with demonstrated capacity for optimization of manufacturing and assembly-line processes.

Well-organized professional with experience in harnessing good manufacturing practices (cGMP) and industry best practices to drive operational efficiency. Technical expertise in raw materials processing in accordance with specifications whilst adhering to quality control measures. Aptitude in document drafting and report writing to accurately reflect output and productivity. Adept in production of high-quality products in accordance with specifications, blueprints, and guidelines. Compelling communicator equipped with extensive customer service experience and reputable track record in leading engagements with stakeholders at various organizational levels.

Areas of Expertise

Plant Operations

Raw Material Measurements

Good Manufacturing Practices

Inventory Control

Quality Assurance

Report Writing & Documentation

Regulatory Compliance

Workflow Management

Team Leadership & Training

Professional Experience

Fujifilm Diosynth Biotechnologies, College Station, TX Aug 2020 – Present

Manufacturing Technician II

Utilize stock raw materials to prepare buffers including, mixing, compounding, testing, and filtration for further processing. Weigh raw materials in accordance with record specifications. Test filter integrity and ensure correct functioning of equipment, tools, and machinery. Draft and submit documentation such as batch production and control records, and logbooks. Adhere to current good manufacturing practices (cGMP), industry best practices, company policies and procedures, and health and safety regulations. Control inventory and manage expiry procedures.

●Succeeded in completion of two to three formulation buffers by expertly leading team comprised of six staff.

Texas Workforce Commission, Bryan, TX Feb 2020 – Aug 2020

Workforce Development Specialist

Performed data capture by entering accurate and relevant customer information into WorkInTexas platform. Uploaded and updated applications to provide customers with maximized employment opportunities. Interacted with and referred qualified clients in regards to job postings. Provided customers with additional information regarding local labor market, workforce system programs, and training and education initiatives, to assist in achievement of program and system goals.

●Delivered excellent customer service to multiple companies and individual job seekers by providing guidance through Texas Workforce website in job postings and updates, and application process.

FedEx Express, College Station, TX Feb 2017 – Jan 2020

Senior Service Agent

Supported efficient operations by conducting administrative support functions. Tracked packages and communicated key information i.e., package disposition to customer service department and customers. Supported Manager in planning and facilitation of staff training sessions. Answered questions, addressed customer complaints, provided solutions in timely manner, and conducted follow-ups to ensure resolution. Maintained records of customer interactions and processed documentation. Adhered to communication procedures and company policies and guidelines.

●Received Employee of the Month award in December, 2019.

Additional Experience

Substitute Teacher, College Station ISD, College Station, TX, Aug 2016 – May 2017

Medical Receptionist, BCS HEART, College Station, TX, Feb 2012 – May 2016

Corrections Officer, TDCJ, Huntsville, TX, April 2011 – Jan 2012, US Army, March 1995-March 2001

Education

Bachelor of Science in Network and Communications Management

DeVry University, Alpharetta, GA



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