Center Representative Data Entry
Resume:
KAYLA RUSSELL
CONTACT
****************@*****.***
TX 75068
PROFESSIONAL SUMMARY
Hardworking customer
service/call center
representative focused on
completing work quickly to
consistently exceed targets.
Reliable team member
accustomed to taking on
challenging tasks. Dedicated to
business success.
Experienced in handling
fire/insurance claims with
self-directed and
knowledgeable approach.
Calculates amounts and
process payments to settle
straight-forward claims.
Excellent data entry skills with
approximately 32 WPM typing
rate.
SKILLS
Claims processing
Policy review
Data transcription
Information verification
EXPERIENCE
CLAIMS ASSOCIATE Nov 2021 Current
State Farm, Richardson, Tx
Analyzed and processed fire claims by investigating and gathering information to determine exposure.
Performed basic office and clerical duties to process claims, verify coverage and review insurance cases.
Answered customer questions and inquires to facilitate claim payouts.
Established, documented and executed strategies to bring early resolution to assigned claims.
CALL CENTER REPRESENTATIVE Aug 2020 Nov 2021
Humach, New York, NY
Booked appointments using computer systems for clients and made outbound calls to collect payments.
Completed calls and followed scripts to maintain good call control. Engaged with customers to understand and resolve issues and answer product questions.
Took inbound calls & scheduled COVID 19 Vaccine appointments for customers
Made outbound calls to help customers get vaccinated CUSTOMER SERVICE CASHIER Aug 2019 Jan 2020
Walmart, Prosper, Tx
Handled cash, check and card transactions and maintained balanced drawer to facilitate large purchases.
Answered incoming phone calls to offer information to customers and direct callers.
Placed customer merchandise orders to fulfill requests and resolve service issues.
Checked and documented inventory levels and reported losses or discrepancies to management.
Obtained thorough knowledge of products sold to assist customers with locating and purchasing items.
Helped management solve customer concerns with proactive approaches based on retail knowledge.
Collaborated with team members and cross-trained employees in different positions and departments.
Kept employee and customer areas clean, neat and ready for challenges and used slow periods to tackle routine housekeeping needs.
Increased customer satisfaction ratings by providing prompt and accurate service.
K
R
Paperwork processing
Coverage determination
Claims documentation
Organization
Customer service
Process transactions
Refunds processing
Problem resolution
Answer telephone calls
Reception desk
management
Employee training
Cash register operation
Price verification
Scanner operations
Customer service excellence
Cash handling
Check processing
EDUCATION
HIGH SCHOOL DIPLOMA Jun 2019
Lone Star High School, Frisco, Tx
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