Service Representative Member
Resume:
Lydia Dang
Virginia Beach, VA 23456
***********@*****.***
HIGHLIGHTS OF QUALIFICATIONS
- Excellent interpersonal, analytical and communication skills
- Proven record of excellence and dependability
- Brings positive attitude and professionalism to work environment
- Meticulous attention to detail
- Interacts well with others, a strong team player
PROFESSIONAL EXPERIENCE
MEMBER SERVICE REPRESENTATIVE/BANK TELLER
- Opened new accounts; processed customer transactions; balanced daily cash; received and counted vault cash; interviewed loan applicants, prepared and disbursed loans.
- Easily navigates the electronic teller system and other teller related functions.
- Trained newly hired member service representatives/tellers
- Acted as Assistant Treasurer and assisted with ensuring all branch retention requirements were met.
- Always flexible with work schedule changes to cover when short staffed.
OFFICE ADMINISTRATION
- Handled administrative functions for 2 directors and workers staff.
- Maintained office budget; staff performance evaluations and readiness reports.
- Prepared financial reports and schedules; organized, reconciled, and submitted monthly reports; maintained and reconciled payroll logs.
- Assessed and prioritized workload; expedient worker, able to accomplish tasks correctly the first time.
- Effectively maintained filing systems and office supplies.
- Professionally monitored multiple telephone lines; transferred calls to appropriate personnel.
- Ensured contents of client’s files and records were kept confidential MEDICAL CLERK
- Served as liaison with patient billing divisions of medical facilities throughout the United States.
- Received medical bills from civilian sources for active duty military patients that were treated for emergencies; interviewed patients and assisted them in completing forms.
- Prepared and processed for payment medical claims which included Office of Medicaland Dental Affairs, Supplemental Care, and Third Party Liability claims.
- Scheduled appointments for patient referrals with various specialty providers.
- Received inquiries from the Naval Legal Service Office in cases of third party liability cases, researched the clinics for possible third party liability cases and reviewed patients health records on accident related information for billing purposes.
- Ensured contents of client’s files and records were kept confidential.
RETAIL SALES
- Gives meticulous attention to detail and highly accurate; excellent skills with cash handling.
- Expertly managed sales transactions.
- Replenished stock level and inventoried merchandise.
- Professionally dealt with customer’s shopping experience and used product awareness to assist customers.
CUSTOMER SERVICE
- Courteous and tactful handling of difficult situations and complaints.
- Responded to customer inquiries and complaints ensuring customer satisfaction.
- Remains calm and focused when faced with high customer volume.
- Readily assists customers with concerns and requests.
- High professional standard; calm demeanor, patient and friendly.
References Available Upon Request
.
Contact this candidate