Kathryn Wooding

**** ***** ******** ***** ****** Heights, IL 61616 309-***-**** adszmf@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with management and supervisory experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Well-organized, able to prioritize duties and manage time in multi-task environments.

Dependable with good follow-up skills.

Microsoft Office Application - MS Word.

Typing Speed: 60 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration

Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance

Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge

Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT

Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Perkins Family Restaurant - Peoria, IL 10/2012 - Present

Shift Manager / Server / Customer Service

Train new employees, greet and seat guests, take and deliver food and drink orders, and ensure order accuracy.

Accept payments, complete transactions, supervise up to 7 employees, and assist with onboarding process.

Ensure restaurant is cleaned before and after shifts, provide customer service, and build rapport with guests.

Complete employee performance evaluations and follow company and health department food safety guidelines.

Manpower Agency - Peoria IL 08/2010 - 10/2012

Contracted Laborer

Provided customer service, assembled parts and handled materials, inspected quality, and assisted coworkers.

Labeled and packaged items to prepare them for shipment and handled records and documents.

Met quotas and goals for assigned work, documented finished tasks, and ensured accuracy of work completed.

AFNI / Sprint - Peoria IL 09/2005 - 08/2010

Help Desk Supervisor / Customer Service (01/2007 - 08/2010)

Answered inbound phone calls, placed outbound calls, handled escalated situations, and found solutions.

Resolved customer complaints, responded to repair questions, and provided customer service.

Accessed accounts, noted updates and changes, and documented interactions.

Customer Service Representative - Call Center (09/2005 - 01/2007)

Fielded inbound and outbound calls, accessed accounts, set up service, and upsold products and services.

Stayed aware of services and promotions, modified account information, and documented calls.

Prepared complete and accurate work and ensured customer satisfaction on every call.

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