Ticket Agent Customer Service
Resume:
Roxana Elizabeth Rego
**th South *** West #***, Salt Lake City, Utah 84101
****.*****@*****.***
PROFILE
Marketing and customer service professional with over thirty years’ experience. I have an excellent work ethic and can meet and/or exceed company goals with ease. I am seeking a marketing or concierge position within a resort atmosphere where I can contribute my experience and have room to grow.
EXPERIENCE
MARKETING EXECUTIVE/CONCIERGE, VISTANA; LIHUE, HA— 2017- MAY 2021 Reserve meetings for owners and guests for timeshare sales team Assist guests with dinning reservations, booking activities and transportation as requested Answer questions and provide guests with information on the resort and Island of Kauai as needed Provide guests with exceptional customer service
Process credit card payments, batch out total sales at the end of each day Answer calls on 4-line incoming phone system
TICKET AGENT, AMERICAN AIRLINES; LIHUE, HA — 2017-2017 Checking in guests and baggage for flights
Assist travelers with the self-service kiosk ticketing system Rebook/assist guest with canceled and/or delayed flights Assisting guests with special needs to gates safely and efficiently MARKETING EXECUTIVE, MARRIOT VACATION CLUB INT’L; LIHUE, HA— 2012-2016 Assist guests with dinning reserving, booking activities and transportation as requested. Providing resort information to guest and owners
Promoted the marketing program
Assisting sales team with tour times and exceptional guest and owner experience Answering phones
EDUCATION
Westminster College, Salt Lake City, UT Psychology 1989 Olympus High School, Salt Lake City, UT
SKILLS
Word, Excel, Outlook, Lightspeed POS System
REFERENCES
Jane Kahl 808-***-****
Cherisse Wiley 713-***-****
1986-1988
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