Customer Service Insurance Agent

Guerda Louis XVI Louis-Gene Home: Fort Lauderdale,

English * Haitian Creole * French * Spanish Cell: 305-***-**** Email: ***********@*****.***

Objective Career Summary

To align with a dynamic, customer first

organization that allows me to collaborate with

customers and team members while contributing

my leadership skills, multilingual capabilities, and strong work ethic.

High energy, people leader and communicator

with a proven record of building relationships.

Experience managing team and navigating

cultural challenges with customers. Consistently

exceeded team goals by 162%.

Skill Summary

Soft Technical Linguistic

Effective Communication Microsoft Office Suite Haitian-Creole Presentation & Public Speaking Sales Force English Leadership & Organizational Type 60 wpm French

Account & Sales Management Teletrack Spanish

Recruit and Train Talent Accurint Fluent Translator Team Player - Strong Work Ethic

Professional Experience

Aaron’s – Miami, FL April 2015 to Feb. 2020

Oversee entire sales process including store merchandising Consistently meet and exceed store sales goals locally and nationally Assist customers with a pathway to ownership

Customer retention through loyalty rewards and relationship building Contract and renewal review for full customer understanding Stage and showcase store showroom

Recruit, hire, train and retain talent

Motivated and encouraged team work

Provided a clear culture of accountability - Conduct performance reviews Provided weekly scheduling for store talent weekly PhP 215 Life Insurance – Miami, FL September 2018 – Dec. 2020 215 Life Insurance Agent

Build trust and loyalty while assisting families in preparing for the unexpected Analyze life insurance needs for families; assist families to process claims Build relationships, negotiate and train with carriers to understand product lines Present features and benefits and sell annuities and life insurance to clients Guerda Louis XVI Louis-Gene Home: Fort Lauderdale, English * Haitian Creole * French * Spanish Cell: 305-***-**** Email: ***********@*****.***

Rent-A-Center – Miami, FL May 2004 to Oct. 2013

Build customer loyalty by delivering consistent high touch customer service Weekly Inventory control of all store merchandise

Create community engagement opportunities to enhance company branding Manage the store to achieved planned growth and profit goals for store Schedule talent to ensure store operations are met for customers Support company initiatives in shaping narrative around ret-to-own industry via trade associations and industry events

Accounting of all financial transactions – Bank deposits for company Adhere to fraud initiatives and asset protection guidelines Recruit, hire, train and develop talent that were customer focused enthusiasts Develop high performers by encouraging employee engagement and personal development Identify skill gaps and conduct coaching conversations Education

Bachelor of Arts in Criminal Justice and Sociology Saint Thomas University - Miami, FL

August 1999 to June 2003

Certifications and Licenses

Minors in Psychology and Philosophy

215 Life Insurance Agent

Facilitate Esol classes to adult learners – English Complete immigration documents for candidates

References Upon Request

Contact this candidate