Doctor of Chiropractic/Call Center Manager
Resume:
Jennifer Pishotta, DC
Ocala, FL 34476
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Educational Experience:
National University of Health Sciences, Lombard, Illinois
Doctor of Chiropractic, August 2017
GPA: 3.4/4.0
Illinois State University, Normal, Illinois
Bachelor of Science, May 1999
Major: Psychology
GPA: 3.8/4.0 Magna Cum Laude
Professional Experience:
TLC Mobile Chiropractic, Ocala, Florida
September 2022 – Present
Owner/Chiropractor
Responsible for all areas of business development including networking, sales, and marketing
Create standard operating procedures for all areas of the business
Travel to patients’ home, group or business to provide consultations, examinations, chiropractic adjustments and treatment protocols that are individualized to the patients’ needs
TLC Chiropractic, Lake in the Hills, Illinois
November 2017 – August 2022
Owner/Chiropractor
Responsible for all areas of business development including networking, sales and marketing
Oversaw the front desk manager for collections and insurance submissions
Determined patient experience from initial phone call throughout care plan and all standard operating procedures associated with the process
Provided initial consultations, examinations, chiropractic adjustments and treatment protocols that best fit the individual needs of each patient
Fertility Centers of Illinois, Glenview, Illinois
September 2003 - December 2013
New Patient Services Call Center Process Manager
October 2008 - December 2013
Responsible for the continued growth of the call center and new patient volume
Assisted and managed a team of individuals who answered over 800 callers per week
Scheduled initial consultations and answered questions concerning all aspects of a patient’s fertility journey
Focused on patient experiences
Oversaw the conversion and show rates using SalesForce as the tool for gathering and measuring the data
Improved conversion rates (incoming calls and emails converted to new patient appointments) and show rates (new patient appointments scheduled who showed to the appointment) significantly
Assisted with search engine optimization (SEO), pay per click (PPC), and social media to enhance the quality of the leads
Affiliations/Memberships:
International Chiropractic Pediatric Association (ICPA) 2016-2022
Student American Chiropractic Association (SACA) 2014-2017
Motion and Palpation Club 2014-2017
Volunteer Activities:
Crystal Lake Dole Mansion Farmer’s Market – recorded attendance at entrance 2021-2022
Hooves to Heal Pony Plop – sold tickets 2012-2021
Alexander Leigh Center for Autism Gala – assisted with silent auction 2012-2019
Avon Walk to End Breast Cancer - provided medical care for the walkers 2017
Archdiocese of Chicago – Pre Cana Facilitator (2004 – 2014)
Friends of Nathan Foundation – Book assembly for special needs children’s books 2013
CADE: Race for the Family – Set up, sign in, and take down 2012
Certifications/Accreditations:
Webster Certification
References:
Available Upon Request
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