Motivational leader and organizational
problem-solver with advanced
supervisory, team building and
customer service skills. Experience
stepping into roles and quickly making
positive changes to drive company
success. Focused on using training,
monitoring and morale-building
techniques to maximize employee
engagement and performance.
Customer Service
POS systems
Processing payments
Issue resolution
Training
Product Knowledge
Employee engagement
Cleaning and sanitation
Food safety understanding
Opening and closing processes
High School Diploma
Harding University High School
Charlotte, NC,
02/2022
Walmart
Cashier Charlotte, NC 11/2019 to 02/2022
Operated cash register, collected payments, and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times.
Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
McDonald's Restaurant
Crew Trainer Charlotte, NC 11/2018 to 09/2019
Explained goals and expectations required of trainees. Developed complete training programs and led training using expert learning techniques.
Kept customer and food preparation areas clean and well-organized.
Completed side tasks by restocking condiments and cleaning refrigerators.
Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards. Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Lashonte
Fleming
*****************@*****.***
Charlotte, NC 28217
Summary
Skills
Education and Training
Experience
LF