Data Entry Customer Service

Daphane D.

Burgess

***********@*****.*** 832-***-****

Objective

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position that would allow growth, opportunity, and career development. Ready to help team achieve company goals.

Professional Experience

PCA 2 / Phlebotomist St. Lukes Hospital – Houston, Texas

Developed a reputation for excellent customer service

Patient Counseling

Kept patients/clients’ records filed and update

Responsible for answering daily calls for staff to ensure maximum medical coverage

Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Planned, prepared, and served meals and snacks according to prescribed diets.

Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Answered patient assistance calls, assessed needs, and offered qualified support.

Collected and transported specimens to prepare for lab testing.

Monitored and assisted residents through individual service plans. Caregiver/Sitter Always Best Care Senior Services – Houston, Texas

Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Built strong relationships with clients to deliver emotional support and companionship.

Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Maintained clean personal areas and prepared healthy meals to support client nutritional needs. Life Engagement Manager Autumn Leaves Memory Care – Houston, Texas

Met with clients to understand needs and develop proactive solutions.

Collaborated with sales, delivery, and service teams to manage seamless client experiences.

Consulted with teams on established best practices and process improvements.

Helped with product rollouts as subject matter expert for Patient Care Skills

Type 96WPM • Proficient with Workday • Team player • Excellent time management skills • Conflict Management • Organization • 10 Key by touch • Data Entry, Billing and Coding Education

High School Diploma / Barbara Jordan High School/ Houston, TX Certifications

Certified Activity Director • Certified Phlebotomist • Certified Dementia Practitioner

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