Phone Representative Customer Service

Jennifer Landkamer

**** ***** ******* *****

Lincoln, NE 68506

Cell: 402-***-****

adszl6@r.postjobfree.com

Objective

Obtain a position where I can use my customer service skills in assisting customers and 3rd parties with their loans.

Experience:

Nelnet

Advisor 3 for School Service Center

DMC Advisor 1 collector/Dap/ Responsible Repay /Prepayment / School Service Advisor 3

November 2010-2021

Provides customer service to borrowers through various stages of student loans.

Develop and implement motivational team activities to increase productivity.

Handle projects after hours to meet department deadlines

Resolved borrowers conflicts

Applied various assistance programs on borrowers accounts

Completed the ADP program

Assisted managers and supervisors with new associates questions

Assisted in handling everyday tasks.

Trained new hires in side by side coaching sessions

Organized and lead team meetings

Provides support to schools and there needs in servicing there students

Resolves cases assigned to me for various issues

Provides customer service to borrowers and schools

Creates cases to solve issues with Loan accounts

Walmart

Training Coordinator, Electronics representative, Photo Representative, Cell phone representative

Lincoln, NE, USA

April 2008 - October 2010

My duties include training the new associates for their career at Walmart. I am also in charge of planning events at the store.

I also run the sponsor program and handle the computer based learning modules.

I answer personnel questions and help on the sales floor when needed. I am also able to sell cell phone contracts and cashier.

I also am in charge of making sure the training plans for new associates get completed. I am responsible for filing personnel paper work.

Little Munchkins Daycare

Owner

Lincoln, NE,

April 2007 - 2009

My duties included planning activities for the Handicapped twins and a three year old little boy. I also was in charge of planning snacks and meals.

I also was in charge of making sure payment for services was collected in a timely manner.

Resistor of Deeds

Land tech 1

Lincoln, NE

June 1998 - 2007

My duties included answering the multi-line phones and directing calls to the proper place. I also was responsible for customer service. We took and processed the documents for customers, lawyers and title companies.

I also was responsible for helping process the 450 to 500 documents a day. My duties included verifying that the information was entered into the system correctly and then mailing out the documents. I also collected and handed out the incoming mail to the correct people.

I also faxed out account information and filed paperwork.

Was responsible for going thru reports to insure quality and accuracy of work.

Education

The Professional Development Institute

Atlanta, GA

Major: paralegal

I have and associate degree in Paralegal, Real Estate Law, Wills, Trusts and Estate Administration and Civil Litigation

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