NATASHA WRIGHT

**** ***** **, **** *****, NC ****8

910-***-****

adszl4@r.postjobfree.com

Goal-oriented Customer Care Senior Advisor, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Dependable and Organized with specialized knowledge in Customer Care and Teaching. Experience in leadership

Conflict resolution

Problem Solving

Time Management

Judgement and Decision Making

Mentoring

Customer and Personal Service

Clerical

Critical Thinking

Troubleshooting

Active Listening

Data Entry

06/2017 to Current

CONDUENT BUSINESS SERVICES, LLC

El Paso, TX

Senior Advisor

Respond to consultation and transfers from Tier 1 Advisors, Customer Relations. Onsite Dispatch Repairs.

Safety Related calls.

Received and document technical related complaints. Provide input on training and development.

Mentor and train new hires and Tier 1 advisors

Take all the escalated calls from the tier one advisor. This includes the more complicated technical calls, the supervisor request ones, safety calls the people who demand free things, etc. Support customer with their accounts, some responsibilities include, navigating through multiple computer applications with speed and accuracy.

Working with customers to resolve inquiries

Provides troubleshooting assistance to customers.

Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

Maintain a high level of customer service and professionalism to a wide variety of customers

07/2007 to 03/2015

ASURION

Fort Dix, NJ

Customer Service Rep II

Greet customers in courteous, friendly and professional manner using agreed upon procedures. Communicate effectively with individual/teams in the program to ensure high quality and timely expedition of customer request.

Effectively transfer misdirected customers to appropriate department. Contribute ideas on ways to resolve problems to better serve customers and/or improve productivity. Use decision support tools to answer questions.

Offer solutions to issues that are often on-standard, non-routine and require some clarification. Maintain broad knowledge of clients products and services. Proficiently assist customer with troubleshooting equipment. Accurately take payments and place orders for equipment. Educate customers on promotions and upgrades.

06/2006 to 06/2007

CHILDREN OF JOY LEARNING ACADEMY

Lawton, OK

Teacher

Model God's unconditional love and respectfully nurturing to each unique child. SUMMARY

SKILLS

EXPERIENCE

Plan and implement a program that follows the approved curriculum standards, goals and objectives. Prepare objectives, outlines and other materials for the curriculum guidelines requirements. Use effective teaching teach issues, materials and educational experiences to support instruction within curriculum guidelines.

Communicates assignments and objectives to students in a well organized manner,using clear Nd precise language.

Collaborate with other teachers or administrators to develop, evaluate or revise prekindergarten program. Administer test to help determine children's developmental levels, needs and potential. Arrange indoor and outdoor space to facilitate creative play, motor- skill activities or safety. Communicate with nonverbally with children to provide them with comfort,encouragement and positive reinforcement.

Develop and implement strategies to meet the needs of students with some disabilities. Establish and enforced rules for behavior and procedures for maintaining order among students. Maintain accurate and complete student records as required by laws and administrative regulations. Meet with parents or guardian to discuss the children's progress. Prepare assignments for teacher assistants or volunteers. Monitor teacher assistants to ensure adherence to educational program requirements 03/2004 to 06/2006

PENROSE HOSPITAL

Colorado Springs, CO

ECG Technician

Accurately administer 12 lead ECG, pull stripes from King of Hearts monitor. Provide ECG test data to physicians.

Proficiently administer Holter and Event monitoring test. Daily charges for patients and filing patients records. Edit ECG after being read by doctor.

Distribution of edited ECG's to patient charts.

Answer multi-line telephone.

Research and find patients, accurately enter data into computer systems. Provided quality customer service in accordance with established policies. 05/2000 to 12/2001

US ARMY

Fort Carson, CO

Administrative Specialist/Assistant Security Manager Accurately entered data into computer systems.

Answered multi-lined telephone, filed customer records. Fingerprint and briefed soldiers for overseas assignments. Prepared mail an documents for distribution.

Scheduled appointments for interviews.

Prepared and submitted reports within specific timelines. Prepared police blotters and entered information into computer systems for delivery to recipients. Provided quality customer service in accordance with established policies. Resolved customer complaints.

Conduct screening for Secret Clearance.

Assist clients with completing the Electronic Personnel Security Questionnaires (EPSQ) packet BACHELOR OF SCIENCE: HEALTHCARE ADMINISTRATION 04/2014 University Of Phoenix, Jersey City, NJ

ASSOCIATE OF SCIENCE: MEDICAL SPECIALTIES 03/2004

College America, Colorado City, CO

EDUCATION AND TRAINING

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