Support Specialist Call Center
Resume:
Reinaldo Rodriguez Jr
***********@*****.***
Skills / Software: Over 20 years of customer service experience, 15years Call Center Medical Insurance, 10years Supervising and Management field. 7year General knowledge of Pre-foreclosure /Foreclosure mortgage, 3years billing & Properties Damages Assessment. Hax, SharePoint, MS word, Track it, Reo Trak, Outlook, & basic Excel.
Education
· Park West H.S. New York, NY 11201 (Diploma)
· Technical Career Institute New York, N.Y. (Major: Office Administrator )1 1/2 years not completed.
Employment.
03/18- Present Freedom Health Care 3703 Cherry St Tampa, FL 33607
Associate Specialist
Responsible for Managing Freedom & Optimum Individual Medicare Health Plans. Assisting member with Medical Benefits. explain plans, Claims. Change Demographic, changes there Primary Doctors. Order Over The Counter Benefits.
11/17-01/18 Freedom Health Care 5403 N Church Ave, Tampa, FL 33614
Agent support Specialist.
Providing Freedom Sale Agent Medicaid & Medicare eligibility information, so Agent could determine what plan is suitable for the prospect members, by utilizing Medicare and Medicaid website.
09/17-11/17 Humana Health Care 2100 Net-Park Tampa FL 33625 1-866-***-****
Customs Service Specialist.
Responsible for Managing Group Medicare Health Plan inbound calls. Assisting members &
providers with Medical Benefits, Claims, Change Demographic, changes Primary Provider & Rx Drug
Overrides.
2003 - 2007 Citrus Health Care
Customs Service Specialist.
Responsible for Managing Individual, Medicaid * Medicare Health Plan inbound calls. Assisting members & providers with Medical Benefits, Claims, Auth, Change Demographic, changes Primary Provider & Rx Drug Overrides.
1999 - 2003 Amerigroup Health Care
Responsible for Managing Individual, Medicaid & Medicare Health Plan inbound calls. Assisting members & providers with Medical Benefits, Claims, Auth, Change Demographic, changes Primary Provider & Rx Drug Overrides.
References Available Upon Request
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