Reinaldo Rodriguez Jr

813-***-****

adszk7@r.postjobfree.com

Skills / Software: Over 20 years of customer service experience, 15years Call Center Medical Insurance, 10years Supervising and Management field. 7year General knowledge of Pre-foreclosure /Foreclosure mortgage, 3years billing & Properties Damages Assessment. Hax, SharePoint, MS word, Track it, Reo Trak, Outlook, & basic Excel.

Education

· Park West H.S. New York, NY 11201 (Diploma)

· Technical Career Institute New York, N.Y. (Major: Office Administrator )1 1/2 years not completed.

Employment.

03/18- Present Freedom Health Care 3703 Cherry St Tampa, FL 33607

Associate Specialist

Responsible for Managing Freedom & Optimum Individual Medicare Health Plans. Assisting member with Medical Benefits. explain plans, Claims. Change Demographic, changes there Primary Doctors. Order Over The Counter Benefits.

11/17-01/18 Freedom Health Care 5403 N Church Ave, Tampa, FL 33614

Agent support Specialist.

Providing Freedom Sale Agent Medicaid & Medicare eligibility information, so Agent could determine what plan is suitable for the prospect members, by utilizing Medicare and Medicaid website.

09/17-11/17 Humana Health Care 2100 Net-Park Tampa FL 33625 1-866-***-****

Customs Service Specialist.

Responsible for Managing Group Medicare Health Plan inbound calls. Assisting members &

providers with Medical Benefits, Claims, Change Demographic, changes Primary Provider & Rx Drug

Overrides.

2003 - 2007 Citrus Health Care

Customs Service Specialist.

Responsible for Managing Individual, Medicaid * Medicare Health Plan inbound calls. Assisting members & providers with Medical Benefits, Claims, Auth, Change Demographic, changes Primary Provider & Rx Drug Overrides.

1999 - 2003 Amerigroup Health Care

Responsible for Managing Individual, Medicaid & Medicare Health Plan inbound calls. Assisting members & providers with Medical Benefits, Claims, Auth, Change Demographic, changes Primary Provider & Rx Drug Overrides.

References Available Upon Request