Customer Service Marketing Coordinator

Alexys Ramos

Email: ************@*****.***

Currently employed by Wells Fargo, as a personal banker. Applied to this position in order to gain more personal experience working hand to hand with business owners helping them succeed financially. Highly developed marketing skills, 3 years of experience within the field producing exceptional media, photos etc, to assist in promotion of businesses and or social media including my own which now sits at 19,300 followers.

●Above average problem resolving

●Team player

●Excellent communication skills

●Excellent multi-tasker

●Fast learner

●always on time and ready to work

●Atm custodian

●Perform well in high-demand, fast-paced environments

●Handle large cash transactions

●Bi-langual

●Assist volunteer events

07/13/14 - 10/12/14 Youth Center Boxing coach

San Luis City Parks & Rec - San Luis AZ

Experienced amateur boxer and several years of experience, this specific job allowed me the opportunity to give back to the community by keeping children out of the streets, allowed me to grow with my people skills as well as leadership roles. My main job duties was assisting new members learn the basics for boxing and how to work as a team in order to succeed individually in the ring. As Well as provide information to parents in regards to class schedules and proper dieting for boxing. Trained and scouted for members who were really determined to move onto the next step which consisted of a traveling team. Also managed expenses and budgets for the traveling team.

05/16/15 - 07/10/18

RST Back Office Agent Supervisor for AT&T

ACT - San Luis Az

Was the last resort when there was a problem related with the systems or customers orders, also a team lead for the whole floor, which consisted of more than 40 people, providing knowledge and assistance that I acquired from experience and frequent research. Was able to become an expert problem solver due to my commitment and effort, always staying on top of the issue even when working with over 20 systems in order to resolve all issues AT&T customers may be experiencing. Providing on the spot coaching when an opportunity presented itself to improve floor agents way of completing transactions and scouting for top performers who wanted to join the offline program AT&T offered. As well as provided into depth training of different systems used to perform offline transactions.

07/17/17 -9/20/20

Renewable Power Az Marketing Coordinator

job duties consisted of promoting business through all forms of media, FaceBook, Instagram and creating google ads etc. Used tools such as adobe premiere pro to create cinematic videos for the company I shot using my top of the line dslr camera. Also provided photographs to create ads we could list on various sites. Worked extensive hours working hand to hand with salesman and technician on the floor to provide best selling points and get a feel for what customers look for with in our services

3/11/19 -Current Banker For Wells Fargo

Cielo Verde - Yuma Az

Duties consist of assisting business owners complete their lengthy transactions and assist with large monetary transactions. Along with that was given the duty to be an ATM Custodian in which I have been given the authority to reload or withdraw money from the ATM on my own as I have displayed honorable characteristics. Provide customers with Loan, CD or savings rates. Provide exceptional customer service while building rapport with customers to ensure their financial success. focused on working with business customers hand to hand to ensure that all their needs were met through providing attention to detail and openly listened to ensure I would capture all possible opportunities to assist in their growth.

Training, Education & Honors

●experienced in microsoft programs

●experienced in adobe editing programs (photoshop, lightroom, premiere pro)

●Bi-langual

●Atm Custodian

●Early high school Graduate

●Tested out of language arts by passing the CLEP exam with a 92/100

References

1. Ernesto Prieto (San Luis Police Detective) # 928-***-****

2.Edgar Juarez ( Parks and Rec Event Organizer) # 928-***-****

3.Sebastian Grisales (ACT) # 928-***-****

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