Customer Support, Sales, Account Managing
Resume:
Jack Wickens
Flat * Church’s Factory
Northampton
NN13BA
United Kingdom
Tel: 077********
Education:
****-**** ******* ******* ******
Qualifications:
* **** *****fications including:
• Maths (A Grade)
• Two English (A Grades)
• Science (C Grade)
• I.T Level 2 (Pass)
• German (C Grade)
Extended Diploma (A- Level equivalent):
• Level 3 Extended Diploma in Sport
(Distinction*)
College, School and Part-Time Work Experience:
KFC Fast Food Restaurant
Responsibilities: To provide good delivery of customer support and food to all customers, to stock up on low stocks of food and essentials from the stock room and to be a helpful team worker.
Rising Stars Multi Sports Ltd
Responsibilities: To assist P.E teacher with running the lessons planned, to teach and help young children to develop sporting skills and to set out the lessons planned with the correct equipment needed for the lessons to go ahead. I have also run holiday camps and clubs in the summer of 2017.
Round Diamond Primary School
Responsibilities: To assist P.E teacher with running the lessons planned, to teach and help young children to develop sporting skills and to set out the lessons planned with the correct equipment needed for the lessons to go ahead.
Full Time Experience:
September 2015 - April 2020
Round Diamond Primary School (PE Teacher and Teaching Assistant) Main responsibilities: To teach all children in the school from EYFS through to KS2, maintaining teaching to an outstanding level, which was monitored with termly observations. Organise, run, and lead lunch/afterschool sports clubs. Fulfil all requirements to reach the gold/platinum sports mark award, this includes organising and coordinating the long-term learning plans with the School Games schedule. I also was required to run the football, netball and basketball teams which is inclusive of scheduling matches, writing letters etc for the events/matches.
May 2020 – June 2021
Sitel – NHS Track and Trace
Main responsibilities: To make outbound calls to contact people who have been identified as contacts of confirmed cases. Making sensitive calls, taking confidential information, and verifying data with the cases. Following protocol in difficult and challenging scenarios. September 2021 – January 2022
The Duston School – PE Teacher
Main responsibilities: To teach all children in the school from EYFS through to KS2, maintaining teaching to an outstanding level, which was monitored with termly observations. Organise, run, and lead lunch/afterschool sports clubs. To maintain good working relationships liaising with class teachers and parents including vulnerable children. January 2022 – Present
Account Technologies – Account Handler
Main responsibilities: Maintaining strong relationships with clients, handling clients’ accounts per company procedures, advising customers of new campaigns/promotions via outbound calls/emails, Answering queries and actioning accounts on request via inbound calls/emails.
May 2021 – Present
Commentary – Esports and Poker
Main responsibilities: Providing fun, descriptive and factual live commentary on live matches (predominantly CS:GO) and live poker. Maintaining a good image and reputation in the scene on social media, networking with fellow commentators/producers within the industry, producing and creating content for organisations, presenting showreels to potential clients.
Interests:
• Computing – Moderating, administrating, gaming,
building, administrating.
• Video games – Competing in competitive Esports
• Commentating on numerous interests such as
Poker and Esports
• Mathematics and Statistics
• Playing and watching various sports such as
football, basketball, American football, baseball
• Socialising with friends
• Listening and making music
Experiences and Skills:
• I am both a confident talker and listener; great to have a conversation with!
• Approachable and easy to communicate with
• Making sensitive outbound calls in a professional manner
• Taking data over telephone call, then transferring data from the call in to form format
• Following company policy during difficult situations and phone calls.
• Brilliant IT knowledge and general electronics
• Experienced in teaching/coaching 12+ different sports.
• Experienced with teaching children with learning difficulties in core subjects such as Maths and English.
• I am a very experienced teacher and coach
• In my short time in my career, my colleague and I have won many awards for our school due to our commitment and extremely strong work ethic, such as Stevenage PE Primary School of the year on two occasions, 3rd best PE Primary School of the year in Hertfordshire in 2016 and Best Primary School for Sport in Herts in 2020.
• Me and my colleague from the school’s PE Department have just won the Platinum Sports Mark Award for the school (18/19).
• I have coached multiple school teams and train weekly with them in the school terms, afterschool, such as the Year 5/6 Girls Football team who won the Stevenage School League (season 18/19), Year 5/6 Boys School who were League Winners
(16/17 & 17/18) Stevenage EFL Cup Winners (18/19), EFL Southern England RunnersUp (18/19), Stevenage Basketball Champions (15/16, 16/17, 17/18 & 18/19), Tennis District Runners up (16/17, 17/18 & 18/19).
• A good worker in a team as have been in teams ever since a young age when I started playing football for a team, then progressed to play basketball for club and county.
Additional Information:
Non-smoker
DBS checked
Contact this candidate