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Data Entry Call Center

Location:
Orlando, FL
Salary:
$17-$19 per hour
Posted:
October 12, 2022

Contact this candidate

Resume:

Sol Williams.

Ph: 407-***-****

Email: adszjf@r.postjobfree.com

Profile

Versatile, energetic, and motivated professional with ambitions of becoming an asset to the right company. I have experience in employee onboarding and training, project management, teaching/tutoring in various subjects and ages, professional and life coaching, phone etiquette, sales, social media marketing, and management among other talents that I bring to the table as an entrepreneur. I would like to apply for a position that applies a variety of my skills, is inclusive of diversity and fresh ideas, and where there is room for growth and mutual respect. I would like to apply and grow my leadership skills under the right mentorship. I hope to connect with like-minded companies whose values align with my own.

Skills

Bilingual- Spanish/English, also can communicate in French and Korean.

Independent Worker

Critical Thinker with strong problem-solving skills

Solutions minded

Coachable

Leader by example

Time Management

Team Player

Strong copywriting skills

Aptitude for learning new things

Interpersonal skills - especially building or maintaining front facing relationships, correspondence, and public speaking

Ethical principles and high standard of professionalism

Data entry WPM 65+

Proficiency in G-suite, Microsoft suite,

Presentation in small groups and public speaking

Education

BA in Sociology Orlando, FL

UCF 2019

Completed Coursework covering education

Certifications

ICF Master Coach Certification

Korean Language and Tae Kwon Do Instruction

TEFL Certificate 120 hours.

Social Media Marketing-Latasha James Course

Relevant Work Experience

Private Tutor Orlando, FL

Freelance 1/2022-Current

On site and remote Tutoring in testing subjects including the SAT reading and Writing, ACT Reading and writing, Citizenship test, EOC Social Studies, AP ELA.

Booking, marketing, payment processing and scheduling

Lesson planning and creation for optimum student retention

Retention strategizing, including discounts, seasonal marketing plans, email marketing, etc.

Studying and researching current pedagogy and testing techniques to stay competitive

Enhancing the student’s base knowledge using innovative and proven strategies for learning

Strong relationship building and maintenance

Strong subject knowledge of English Language Arts, Social Studies, Sociology, and Writing and of test taking strategies.

ADHD and neurodivergent experienced

Master Certified Professional Coach, M.C.P.C. Orlando, FL.

Freelance 3/2021-Current

Coaching using the growth mindset and other coaching strategies for young adults, management, employees, students, and parents

ADHD and neurodivergent experienced

Teach management to be more empathetic and have better leadership skills using proven strategies for building rapport within the workplace

Corporate/company trainings

Scheduling and maintenance of POS software and booking website

Meeting with clients and strategizing for their sessions

Optimizing the time in sessions to meet goals set by the client

Listening to the concerns of the individual and appropriately using coaching techniques at the master level to push them to think beyond their blockages and into a growth mindset

Get to the root challenge/mental block and help the individual to utilize the skills they intrinsically have to unblock themselves

Creating a safe space where all clients/employees feel heard and valued

Institute a wellness plan to actualize goals that are set and maintained by the individual.

Accountability and check in for the client’s objectives

Coaching is a medium to help employees/clients to help themselves by providing the tools

Coaching employees/management/clients is proven to increase productivity, retention, and work satisfaction.

Certified 6th-12th Florida Teacher Orlando, FL

Charter Schools USA 7/2019-2/2021

Planning and lesson creation according to the initiatives of the school and in adherence to the Florida State standards

Management of large groups of people using assertive yet engaging classroom management

Data analytics and collection in order to analyze which appropriate tools to utilize for maximum comprehension of the material

Behavior management using growth mindset, positive reinforcement, and natural consequences

Professional development to increase the quality of pedagogy between student, teacher, and learning.

Awarded “New Teacher of the Year” out of 100’s of teachers, voted by peers, administration, and students at Chickasaw Charter 2019-2020 school year during a global pandemic.

Proficiency in online teaching and online applications for instruction including but not limited to zoom, google classroom, canvas, skyward, and enrichment apps such as quizziz, nearpod, etc.

Tech Expert-Inbound Call Center Orlando, FL

Asurion 1/2017-10/2017

Answer all incoming calls with scripted greeting

Resolve and diagnose any issues within my scope of practice

Use collaboration skills with other employees to meet the client’s needs

Delegate and route calls that are out of my scope

Use critical thinking to solve any issues possible before resorting to escalation

Understand and utilize the search engine for online tools in order to navigate the client’s needs



Contact this candidate