Joyce Amick

Gilbert, SC *****

adszje@r.postjobfree.com

+1-803-***-****

Work Experience

BOH Team Member

Chick-fil-A - Lexington, SC

October 2019 to Present

• Prep station preparing delicious salads for the guest according to the Chick-fil-A guidelines.

• Prepare the various fruits and veggies for the prep station and sandwich line according to the Chick- fil-A guidelines.

• Monitor the proper temperatures on cooler and salad refrigerators are within the standard recommendation.

• Keep all working area cleaned and sanitized as per Chick-fil-A guidelines.

• Answer the phone for catering orders and if any issues determine who should receive the call. Server/Waitress

IHOP - Lexington, SC

November 2014 to Present

• Serves great quality food to guests and make sure their dining experience was phenomenal.

• Accurately record orders and partner with the team to serve food and beverages that exceeds quests expectations.

• Answer questions about menu selections and make a recommendation when requested.

• Implement effective time management to meet the needs and demands of the restaurant.

• Participates as an excellent team member to accomplish goals and objectives established by the company.

Administrative Assistant

Aerotek Employment Agency - Columbia, SC

November 2013 to December 2013

• Answered and managed incoming and outgoing calls while recording accurate messages.

• Answering phone calls from the public, assessing the caller's needs, and directing them to the appropriate department/ supervisor.

• Performed other clerical duties including filing, photocopying, organization of files, and prioritizing of projects

• Processed billing daily for all shipments requests by customers using Profit fab Software.

• Implemented programming/staging work orders for production.

• Filed and pulled blueprints for work orders.

Teller

AppleOne Employment Agency - Lexington, SC

March 2013 to November 2013

• Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty.

• Conducted due diligence and through verification of all relevant documents which effectively prevented possible losses by negotiating forged and counterfeit documents.

• Responded to client inquiries while identifying critical transactional issues or discrepancies to provide viable possible losses by negotiating forged and counterfeit documents.

• Responded to client inquiries while identifying critical transactional issues or discrepancies to provide viable solutions leading to maximized customer satisfaction and valued feedback.

• Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis.

Accounts Receivable Specialist

Hansen International, Inc - Lexington, SC

July 1998 to September 2012

• Maintained telephone and personal contact with staff and vendors on receivable matters as directed by the manager.

• Reconciling customer's accounts receivable and initiating account adjustments to ensure proper receivable balances are maintained and general ledger revenue recognized.

• Researched and managed all petty cash funds and posted cash to all accounts.

• Established customer credit lines and set up credit accounts with vendors.

• Processed billing daily for all shipment that was requested by customers.

• Performs 1099 reporting to various vendors and the IRS. Education

Associates Degree in Management in Management

Midlands Technical College - Columbia, SC

Associates Degree in Banking and Finance

Midlands Technical College - Columbia, SC

Skills

• Customer service

• Account Reconciliation

• Accounts Receivable

Assessments

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Call Center Customer Service — Familiar

June 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Familiar

Sales Skills: Influence & Negotiation — Familiar

June 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar

Scheduling — Highly Proficient

June 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient

Data Entry — Familiar

June 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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