Customer Service Data Entry
Resume:
Joyce Amick
Gilbert, SC *****
**********@*****.***
Work Experience
BOH Team Member
Chick-fil-A - Lexington, SC
October 2019 to Present
• Prep station preparing delicious salads for the guest according to the Chick-fil-A guidelines.
• Prepare the various fruits and veggies for the prep station and sandwich line according to the Chick- fil-A guidelines.
• Monitor the proper temperatures on cooler and salad refrigerators are within the standard recommendation.
• Keep all working area cleaned and sanitized as per Chick-fil-A guidelines.
• Answer the phone for catering orders and if any issues determine who should receive the call. Server/Waitress
IHOP - Lexington, SC
November 2014 to Present
• Serves great quality food to guests and make sure their dining experience was phenomenal.
• Accurately record orders and partner with the team to serve food and beverages that exceeds quests expectations.
• Answer questions about menu selections and make a recommendation when requested.
• Implement effective time management to meet the needs and demands of the restaurant.
• Participates as an excellent team member to accomplish goals and objectives established by the company.
Administrative Assistant
Aerotek Employment Agency - Columbia, SC
November 2013 to December 2013
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Answering phone calls from the public, assessing the caller's needs, and directing them to the appropriate department/ supervisor.
• Performed other clerical duties including filing, photocopying, organization of files, and prioritizing of projects
• Processed billing daily for all shipments requests by customers using Profit fab Software.
• Implemented programming/staging work orders for production.
• Filed and pulled blueprints for work orders.
Teller
AppleOne Employment Agency - Lexington, SC
March 2013 to November 2013
• Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty.
• Conducted due diligence and through verification of all relevant documents which effectively prevented possible losses by negotiating forged and counterfeit documents.
• Responded to client inquiries while identifying critical transactional issues or discrepancies to provide viable possible losses by negotiating forged and counterfeit documents.
• Responded to client inquiries while identifying critical transactional issues or discrepancies to provide viable solutions leading to maximized customer satisfaction and valued feedback.
• Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis.
Accounts Receivable Specialist
Hansen International, Inc - Lexington, SC
July 1998 to September 2012
• Maintained telephone and personal contact with staff and vendors on receivable matters as directed by the manager.
• Reconciling customer's accounts receivable and initiating account adjustments to ensure proper receivable balances are maintained and general ledger revenue recognized.
• Researched and managed all petty cash funds and posted cash to all accounts.
• Established customer credit lines and set up credit accounts with vendors.
• Processed billing daily for all shipment that was requested by customers.
• Performs 1099 reporting to various vendors and the IRS. Education
Associates Degree in Management in Management
Midlands Technical College - Columbia, SC
Associates Degree in Banking and Finance
Midlands Technical College - Columbia, SC
Skills
• Customer service
• Account Reconciliation
• Accounts Receivable
Assessments
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Call Center Customer Service — Familiar
June 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Familiar
Sales Skills: Influence & Negotiation — Familiar
June 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar
Scheduling — Highly Proficient
June 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Data Entry — Familiar
June 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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