Medical Assistant Service Representative
Resume:
OBJECTIVE
Experienced Administrative Professional with 25 years of experience across various areas of hospital and medical office environments. Highly dependable and service -oriented with skills in managing front office operations as well as comprehensive administrative support to medical providers with dedication to providing high-level care to a diverse patient population.
SKILLS
Pennchart and Optime for Epic Systems
Strong Customer and Professional Relations Skills
Computer Proficient in Microsoft Office programs: Word, Excel, and Outlook
Schedule Management
Insurance Billing and Referrals; including Medicare and Medicaid
Phlebotomy
EXPERIENCE
Penn Medicine - Hospital of the University of Pennsylvania
Gastroenterology Division
Staff Assistant
2014- Present
Uses Electronic Health Records software to manage patient appointments, scheduling tests, referrals, and provider communication
Assist manager when needed
Coordinate workflows and meetings as well as distributes correspondences and documents
Collect medical records from internal and external medical offices
Composes the physicians’ calendars
Answer phones and responds to patient/customer inquiries
Completes Precertification for Gastroenterology and Radiology procedures
Administrative Assistant to Gary Falk, MD/Kristle Lynch, MD/Hilary Ugras, CRNP
2008- 2014
Maintained two physicians’ schedules, including appointments, meetings and travel
Scheduled patient procedures, gave instructions and sent instructions to patient for physicians
Prepared procedure reports within 72 hours of receipt and mailed
Obtained authorizations for radiology tests
Obtained new patient records for upcoming appointments
Updated PSM schedule for procedures
Rehabilitation Division
Patient Service Representative
2000- 2008
Greeted patients for appointments
Scheduled appointments, surgeries and radiology tests
Escorted patients to exam rooms and assisted with casting procedures
Ordered all medical supplies, stocked and cleaned rooms
Completed filing and faxing material
Rehabilitation Division
Medical Assistant
1996-2000
Prepared patients by collecting vital signs and verifying charts before and during their visits
Collected patient records from internal and external providers
Assisted providers during clinic visits
Transported patients to and from the procedure rooms
Collected radiology studies from film library
Completed Precertification Referrals for Radiology procedures
EDUCATION
OneStick Phlebotomy-Philadelphia Completed 2022
Certification
Dawn Institute - Wilmington, DE Completed: 2012
Phlebotomy Refresher Course Certificate
Craft Institute – Philadelphia, PA Graduation Date: 1990
Medical Assistant Program - Diploma
REFERENCES
References are available upon request.
Dawn Mincey
>6725 Dorel Street
>Philadelphia, PA
>****.******@****.*****.***
Contact this candidate