OBJECTIVE

Experienced Administrative Professional with 25 years of experience across various areas of hospital and medical office environments. Highly dependable and service -oriented with skills in managing front office operations as well as comprehensive administrative support to medical providers with dedication to providing high-level care to a diverse patient population.

SKILLS

Pennchart and Optime for Epic Systems

Strong Customer and Professional Relations Skills

Computer Proficient in Microsoft Office programs: Word, Excel, and Outlook

Schedule Management

Insurance Billing and Referrals; including Medicare and Medicaid

Phlebotomy

EXPERIENCE

Penn Medicine - Hospital of the University of Pennsylvania

Gastroenterology Division

Staff Assistant

2014- Present

Uses Electronic Health Records software to manage patient appointments, scheduling tests, referrals, and provider communication

Assist manager when needed

Coordinate workflows and meetings as well as distributes correspondences and documents

Collect medical records from internal and external medical offices

Composes the physicians’ calendars

Answer phones and responds to patient/customer inquiries

Completes Precertification for Gastroenterology and Radiology procedures

Administrative Assistant to Gary Falk, MD/Kristle Lynch, MD/Hilary Ugras, CRNP

2008- 2014

Maintained two physicians’ schedules, including appointments, meetings and travel

Scheduled patient procedures, gave instructions and sent instructions to patient for physicians

Prepared procedure reports within 72 hours of receipt and mailed

Obtained authorizations for radiology tests

Obtained new patient records for upcoming appointments

Updated PSM schedule for procedures

Rehabilitation Division

Patient Service Representative

2000- 2008

Greeted patients for appointments

Scheduled appointments, surgeries and radiology tests

Escorted patients to exam rooms and assisted with casting procedures

Ordered all medical supplies, stocked and cleaned rooms

Completed filing and faxing material

Rehabilitation Division

Medical Assistant

1996-2000

Prepared patients by collecting vital signs and verifying charts before and during their visits

Collected patient records from internal and external providers

Assisted providers during clinic visits

Transported patients to and from the procedure rooms

Collected radiology studies from film library

Completed Precertification Referrals for Radiology procedures

EDUCATION

OneStick Phlebotomy-Philadelphia Completed 2022

Certification

Dawn Institute - Wilmington, DE Completed: 2012

Phlebotomy Refresher Course Certificate

Craft Institute – Philadelphia, PA Graduation Date: 1990

Medical Assistant Program - Diploma

REFERENCES

References are available upon request.

Dawn Mincey

>6725 Dorel Street

>Philadelphia, PA

>215-***-****

>adszj4@r.postjobfree.com

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