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Customer Service Project Assistant

Location:
Roslyn Heights, NY
Posted:
October 12, 2022

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Resume:

Jason George

** ******* *****, ****** *******, NY 11577

Mobile: 917-***-****

E-mail: adszj3@r.postjobfree.com

OBJECTIVE: To obtain a position utilizing the skills and experience gained from over 22 years of working within the clinical laboratory department. This position will take advantage of my extensive background in which I have demonstrated reliability, diligence, and management skills. My experience as an Administrative Director, Assistant Director, Supervisor, and Medical Technologist has allowed me to gain expertise in being efficient and effective, qualities that I will bring with me to your organization.

WORK EXPERIENCE:

Mount Sinai South Nassau Oceanside, NY

Administrative Director of Pathology and Clinical Laboratories 1/18-Present

● Provides leadership for quality and safety, technology oversight, and operational oversight of the clinical laboratories at Mount Sinai South Nassau Laboratory, Mount Sinai South Nassau Emergency Department at Long Beach Laboratory, and the Mount Sinai South Nassau Laboratory at Valley Stream.

● Directs and administers programs, strategies, and initiatives designed to enhance and support the operations of the clinical laboratories to ensure high quality, efficient and cost-effective operations.

● Partners with the Lab Chairman and Hospital Administration in the planning and implementation of policies, procedures, programs, and initiatives that support the mission, growth and success of the institution.

● Assists in the development and implementation of strategic plans consistent with the organization’s goals that contribute toward growth, revenue enhancement, and cost containment while maximizing productivity.

● Conducts financial planning and analysis that provides senior management with a forecast of the lab’s revenue, operating performance, and develops and introduces strategies for improvement.

● Responsible for maintaining licensure/accreditation for the clinical laboratories and ensures compliance with regulatory guidelines established by NYSDOH, AABB, CAP, FDA, CMS, and other regulatory agencies.

● Assesses the laboratories for efficient practices, and appropriate use of resources, ensuring effective use of services and overtime.

● Ensures appropriate staffing of clinical laboratories in compliance with institutional and regulatory standards.

● Ensures the selection, training, and development of competent management and supervisory staff for the clinical laboratories.

● Responsible for day to day operations inclusive of staffing, equipment, and supplies.

● Responsible for all departmental statistics, coordinates the collection and preparation as required.

● Responsible for staff development; engages staff in continuing education activities and presents in-services and items of interest.

● Develops and implements policies and procedures as necessary to maintain a high level of functioning in assigned areas.

● Oversees internal and external teams in support of all ongoing project Assistant Director of Pathology and Clinical Laboratories/Chemistry Supervisor 10/14-1/18

● Provided assistance for the Laboratory Medical Director and the Administrative Director for the implementation, monitoring, and evaluation of the Pathology and Clinical Laboratory.

● Worked with hospital administration on planning, organizing, and directing laboratory operations and ensuring compliance with all local, state, and federal regulations.

● Conducted daily rounds in the Laboratory to judge the effectiveness of operation, utilization of personnel and supplies, and to evaluate the general ethical and professional atmosphere.

● Secured and maintained the physical facilities, equipment, and supplies required to carry out effective patient care and create an optimum physical environment.

● Prepared departmental budgets for personnel, operating expenses, and capital equipment.

● Consulted departments within the hospital to collaborate in patient care and performance improvement activities.

● Established and maintained standards of performance and ensured competency and appropriate licensure of personnel.

● Directed and participated in the human resource management function for the department by coordinating the selection, promotion, orientation, and performance appraisal processes.

● Initiated, interpreted, and enforced Laboratory Service procedures and maintained hospital policies and procedures.

● Communicated appropriately and clearly to patient/family, physicians, staff, and administration. Chemistry/Special Chemistry/Urinalysis Supervisor/LIS Assistant 03/11-1/18

● Developed and designed the EMR implementation of Eclipsys Sunrise system for the lab.

● Analyzed problems and identified solutions for EMR launching with integration testing.

● Assisted the LIS Specialist with performance and maintenance of the Sunquest Lab System.

● Performed Interface/Auto file testing and validations for instrumentation. Chemistry/ Special Chemistry/ Urinalysis Supervisor 04/09-1/18

● Demonstrated extensive knowledge of organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs.

● Supervised and directed staff by providing instruction/guidance on changes in regulations, policies, procedures, and priorities.

● Coordinated new installation projects from inception through implementation.

● Analyzed problems and identifiedd solutions in projecting consequences of proposed actions and implemented resolutions.

● Initiated, reviewed, and approved all staff duties.

● Examined means of improving production, implementing new procedures, and performing work flows more efficiently.

● Actively demonstrated a strong ability to manage, direct, and coordinate work of 27 staff members, phlebotomists, and specimen processors.

● Successfully provided program leadership and recommendations to the Clinical Manager.

● Extrapolated critical data from the LIS computer system to manage information and financial data, and to analyze and measure performance.

● Established performance standards and reviews performance for the recommendations and completion of annual performance appraisals.

● Prepared for all NYS, JCAHO, and CAP inspections.

● Maintained high performance and customer service levels per laboratory guidelines.

● Managed and actively assisted with department quality control for all analyzers and manual testing including equipment calibrations.

● Reviewed and updated Standard Operating Procedure Manuals for quality assurance functions.

● Responded to and resolved performance staff deficiencies and policy violations.

● Monitored inventory and placed orders for all department supplies and equipment.

● Communicated with clients, internal support resources, and groups to meet day-to-day business requests.

● Demonstrated well-developed interpersonal communication and client relation skills.

● Displayed ability to deliver on-schedule high quality projects and services.

● Managed all phases of department testing.

● Attended all managerial meetings alongside laboratory and hospital administrators.

● Managed tasks and resources across multiple groups.

● Delegated all incoming projects to team members.

● Organized weekly internal meetings on projects status and weekly workloads.

● Scheduled all shifts and rotations including managing overtime, time off, and leaves of absence. Senior Chemistry Automation Specialist 11/07-04/09

● Implemented the conversion from stand-alone analyzers to full automation within the chemistry department.

● Researched, diagrammed, coordinated, and implemented infrastructure changes to all departmental areas.

● Acted as liaison between Siemens Diagnostic and lab management.

● Evaluated quality control within the laboratory using standard laboratory test and measurement controls, and maintained compliance with NYS, CAP, CLIA, and OSHA safety and risk-management guidelines.

● Trained staff to operate and troubleshoot automated equipment.

● Diagnosed all software (central link) related issues.

● Attended all automation-related Siemens diagnostics training sessions.

● Assisted Siemens on all software upgrades.

● Performed and evaluated linearities, correlations, and quality control validations for all analyzer tests.

● Prepared and performed testing on specimens using Advia work cell technology using Siemens Advia 1800 and Centaur XP.

Medical Technologist/ Phlebotomist 04/00 - 11/07

● Performed analyzer equipment operation, maintenance, reagent management, calibrations, and quality control.

● Diagnosed technical problems, resolved issues, and documented corrective actions related to equipment and computers.

● Carefully ensured test-result validity in the recording and reporting of results.

● Prepared and performed testing on specimens using the Beckman Coulter LXI, LX20, CX7, CX3,Access, and Bio-Rad D-10.

● Executed and analyzed tests in the areas of chemistry, urinalysis, and serology to aid physicians in diagnosing and treating disease.

● Trained interns and new medical technologists.

● Consistently recognized for the timely, high-quality completion of both routine and special laboratory assays of patient specimens.

● Demonstrated an ability to communicate test results effectively with physicians, pathologists, and nursing staff as a member of an interdisciplinary team focused on providing exemplary quality of care.

● Demonstrated exceptional knowledge of Sunquest and Misys computer systems. Intern/Phlebotomist 08/99– 04/00

● Executed and analyzed tests in the areas of Chemistry, Special Chemistry, Blood Bank, Hematology, Microbiology, Histology, and Urinalysis to aid physicians in diagnosing and treating disease.

● Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment.

● Performed venipuncture and skin punctures to obtain laboratory testing blood samples.

● Utilized standard procedures for the maintenance of positive patient identification.

● Carefully followed all safety procedures during phlebotomy work. CVS Pharmacy Hempstead, NY

Pharmacy Technician 11/94-10/96

● Provided daily prescription support to attending pharmacists.

● Assisted customers with medication questions regarding usage and side effects. PLATFORMS: Allscripts EMR, Sunquest 8.1, Misys, Optimum, Sunquest Power Path, Well sky HCLL, Windows XP, Windows 2010, Vista, UNIX Solaris, MS-DOS, Excel, Outlook EDUCATION: New York Institute of Technology Old Westbury, New York Bachelor of Science in Medical Technology January 2000 New York University New York, New York

Certification in Unix Systems Management May 2001

ACCREDITATIONS: New York State Licensed Clinical Laboratory Technologist



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