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Claims Manager

Location:
Brampton, ON, Canada
Posted:
October 12, 2022

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Resume:

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PUNIA Veer Singh

Contact

+1-365-****-***

Brampton ON

adszit@r.postjobfree.com

Objective

Adapt changes and learn new expertise for personal growth as well as the organization's growth

Experience

June 2015–Present

Business Development Manager

DL Law Corporation

Involving:

• Solicitor, Queensland, Australia

• Tort Claims Specialist

• Business Development Management

• Marketing

• Technology Chief

• Office Management

• Leadership

• Supervision

• Client Management

• Interpretation in Punjabi & Hindi

June 2018

Three weeks of training at Gupta Lawyers

Brisbane Australia

March 2009–January 2013

Manager

Prasanna Devi & Co

August 2006–February 2009

Manager

Har Associates

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Education

August 2021-Executive Certificate in Law Firm Management Singapore Management University

February 2021 -Legal Practice Management Course (23rd Run) Singapore Law Society

Yearly CPD Completion

For Practising Year -2018-2019, 2019-2020, 2020-2021 Practicing: Solicitor Queensland Australia

Admission: As a Lawyer at the Supreme Court of Queensland on 27th August 2018

June 2018-Graduate Diploma of Legal Practice

The College of Law, Australia

November 2017-Two Law Modules

Charles Darwin University, Australia

October 2017 -Six Law Modules

University of New England, Australia

2014 -Attended Juris Doctor (Incomplete)

University of New South Wales, Sydney Australia

August 2012 -Bachelor's degree in Law (Honours)

University of London, UK

Language: English, Hindi, Punjabi

IT Skills: Microsoft 365, Clouds, all online private and government platforms, working in any digital environment and

software/hardware set-up

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Tasks in Detail

As a Solicitor in Queensland Australia

• Summarizing legal documents

• Perform records search

• Perform legal research

• Coordinate research

• Check legal forms for accuracy

• Prepare reports

• Drafts all sorts of legal documents

• Prepare declarations

• Prepare for complaints

• Review legal documents for clients or firm

• Sound legal knowledge base

• Reasoning, analytical and communication skills

• Support in litigation

• Manage the progress of cases through Court and arbitration

• E-litigation filing of legal documents

• Ensure the transaction successfully go through to completion

• Maintain records and files and conducted research Page 4 of 8

As a Tort Claims Specialist

• Completed more than thousands of claims

• Reaching better and fast outcomes (For example, a settlement of about $400k in three (3) months)

• Able to work under pressure

• Able to manage a large volume of clients

• Assessing a claim at the initial stage

• Planning a claim after the initial assessment

• Collecting, indexing, and storing all documents digitally from clients and all relevant parties

• Presenting available options to the client

• Explaining available options and processes to the client

• Getting relevant documents for a claim, such as medical reports/ specialist medical reports/ police reports/ damage reports etc.

• Assess liability for road accidents, workplace injuries, public place accidents, etc.

• Good knowledge of workplace safety laws and regulations

• Good knowledge of traffic laws and rules

• Good knowledge of occupier duty

• Good knowledge of duty of care in all situations

• Assessing the quantum

• Good knowledge of injuries, causation, short-term impact, long-term impact etc. (For example, symptoms in arms and Page 5 of 8

legs after injuries to the cervical and lumbar spine, respectively)

• Reading medical notes and reports and classifying injuries as minor or serious

• Ensuring clients get a proper medical assessment

• Following case authorities

• Quantifying the claim

• Assessing pain and suffering

• Assessing loss of earning capacity

• Assessing loss of future earning

• Assessing future medical treatment

• Assessing future care/transport costs

• Computing special damages

• Explaining and taking the client's approval to proceed

• Preparing and approving a letter of demand

• Negotiating with the insurance/other parties/ adjusters/ solicitors at the initial stage

• Able to settle more matters at the initial stage with better outcomes and reasonable costs

• Proceeding with litigation

• Drafting all court documents such as summon, defence, reply, affidavit, list of documents, order, judgment, direction etc.

• Following and ensuring the Court's directions timely manner Page 6 of 8

• Taking the client's instruction at every stage

• Updating clients to ensure effective communication

• Continues negotiation and attempt to settle with better outcomes

• Preparing for trial on liability and quantum

• Preparing factual and expert witnesses

• Ensuring the trial run smoothly

• Managing difficult clients

• Getting higher costs and ensuring recovery of disbursements

• Billing as per Practice Direction

• Providing Trust Account as per Practice Direction

• Ensuring the satisfaction of the client

• Recording feedback for brand awareness and marketing

• Ensuring profitability in terms of time spent on each file

• Keeping a healthy relationship with corporate clients and associates such as auto repairs etc

• High standard of legal services delivery to grow in the market

• Managing Tort Claims irrespective of sides, Plaintiff, Defence, Insurance or Adjuster

As a Business Development Manager/Leader, Technology Chief, Office/Marketing Manager & Supervisor

• Building vision for Future

• Managing the Team

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• Inspiring Team for the vision

• Building Teamwork

• Effective Team communication

• Coaching and Mentoring

• Supervision of Team

• Policies suggestion

• Active Involvement

• Budget Planning

• Billing Management

• Interviewing prospective employees

• Responsibilities for training and evaluation of office staff

• Semi-annual or annual employee evaluations and mentor personnel

• Assist in the staffing of the office

• Accounting overview

• Delivering the vision

• Google Ads- Working with an external marketing

agency/internal marketing manager to ensure effective landing page, lower advertising costs, effective leads, PPC rate, follow up with sales team, review, improve, seasonal data/budgeting, saturation point, specific/targeted audience, data analysis, etc

• Social Media Branding/Ads-targeting different audiences, branding, networking, exposing the Team to the clients, building individual profiles, long-term branding

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• SEO Marketing- Long team marketing, content marketing, getting adequate and needed content, understanding competition, distinguishing from competitors

• Website-different standing in the market, effective and advanced tools, connected with the Team, regular review and update, automation

• CRM and client portal-selecting a CRM/client portal software matching the needs and practice area, automation of repetitive tasks, smoothing and affecting clients' relationships, effective communication, clients satisfaction, solving clients' problems effectively and efficiently, regular updates

• Budgeting & ROI-research prospective markets and expanding current market, needs, proposal, ROI,

accountability, keep adapting changes and improving

• Technology and Trend-awareness of the market trend and technology, reviewing and improving the delivery of legal services

As an Interpreter

• Assist Punjabi/Hindi clients with interpreting letters, court documents & misc. documents

References

[Available upon request.]



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