Claims Manager
Resume:
PUNIA Veer Singh
Contact
Brampton ON
***********@*****.***
Objective
Adapt changes and learn new expertise for personal growth as well as the organization's growth
Experience
June 2015–Present
Business Development Manager
DL Law Corporation
Involving:
• Solicitor, Queensland, Australia
• Tort Claims Specialist
• Business Development Management
• Marketing
• Technology Chief
• Office Management
• Leadership
• Supervision
• Client Management
• Interpretation in Punjabi & Hindi
June 2018
Three weeks of training at Gupta Lawyers
Brisbane Australia
March 2009–January 2013
Manager
Prasanna Devi & Co
August 2006–February 2009
Manager
Har Associates
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Education
August 2021-Executive Certificate in Law Firm Management Singapore Management University
February 2021 -Legal Practice Management Course (23rd Run) Singapore Law Society
Yearly CPD Completion
For Practising Year -2018-2019, 2019-2020, 2020-2021 Practicing: Solicitor Queensland Australia
Admission: As a Lawyer at the Supreme Court of Queensland on 27th August 2018
June 2018-Graduate Diploma of Legal Practice
The College of Law, Australia
November 2017-Two Law Modules
Charles Darwin University, Australia
October 2017 -Six Law Modules
University of New England, Australia
2014 -Attended Juris Doctor (Incomplete)
University of New South Wales, Sydney Australia
August 2012 -Bachelor's degree in Law (Honours)
University of London, UK
Language: English, Hindi, Punjabi
IT Skills: Microsoft 365, Clouds, all online private and government platforms, working in any digital environment and
software/hardware set-up
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Tasks in Detail
As a Solicitor in Queensland Australia
• Summarizing legal documents
• Perform records search
• Perform legal research
• Coordinate research
• Check legal forms for accuracy
• Prepare reports
• Drafts all sorts of legal documents
• Prepare declarations
• Prepare for complaints
• Review legal documents for clients or firm
• Sound legal knowledge base
• Reasoning, analytical and communication skills
• Support in litigation
• Manage the progress of cases through Court and arbitration
• E-litigation filing of legal documents
• Ensure the transaction successfully go through to completion
• Maintain records and files and conducted research Page 4 of 8
As a Tort Claims Specialist
• Completed more than thousands of claims
• Reaching better and fast outcomes (For example, a settlement of about $400k in three (3) months)
• Able to work under pressure
• Able to manage a large volume of clients
• Assessing a claim at the initial stage
• Planning a claim after the initial assessment
• Collecting, indexing, and storing all documents digitally from clients and all relevant parties
• Presenting available options to the client
• Explaining available options and processes to the client
• Getting relevant documents for a claim, such as medical reports/ specialist medical reports/ police reports/ damage reports etc.
• Assess liability for road accidents, workplace injuries, public place accidents, etc.
• Good knowledge of workplace safety laws and regulations
• Good knowledge of traffic laws and rules
• Good knowledge of occupier duty
• Good knowledge of duty of care in all situations
• Assessing the quantum
• Good knowledge of injuries, causation, short-term impact, long-term impact etc. (For example, symptoms in arms and Page 5 of 8
legs after injuries to the cervical and lumbar spine, respectively)
• Reading medical notes and reports and classifying injuries as minor or serious
• Ensuring clients get a proper medical assessment
• Following case authorities
• Quantifying the claim
• Assessing pain and suffering
• Assessing loss of earning capacity
• Assessing loss of future earning
• Assessing future medical treatment
• Assessing future care/transport costs
• Computing special damages
• Explaining and taking the client's approval to proceed
• Preparing and approving a letter of demand
• Negotiating with the insurance/other parties/ adjusters/ solicitors at the initial stage
• Able to settle more matters at the initial stage with better outcomes and reasonable costs
• Proceeding with litigation
• Drafting all court documents such as summon, defence, reply, affidavit, list of documents, order, judgment, direction etc.
• Following and ensuring the Court's directions timely manner Page 6 of 8
• Taking the client's instruction at every stage
• Updating clients to ensure effective communication
• Continues negotiation and attempt to settle with better outcomes
• Preparing for trial on liability and quantum
• Preparing factual and expert witnesses
• Ensuring the trial run smoothly
• Managing difficult clients
• Getting higher costs and ensuring recovery of disbursements
• Billing as per Practice Direction
• Providing Trust Account as per Practice Direction
• Ensuring the satisfaction of the client
• Recording feedback for brand awareness and marketing
• Ensuring profitability in terms of time spent on each file
• Keeping a healthy relationship with corporate clients and associates such as auto repairs etc
• High standard of legal services delivery to grow in the market
• Managing Tort Claims irrespective of sides, Plaintiff, Defence, Insurance or Adjuster
As a Business Development Manager/Leader, Technology Chief, Office/Marketing Manager & Supervisor
• Building vision for Future
• Managing the Team
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• Inspiring Team for the vision
• Building Teamwork
• Effective Team communication
• Coaching and Mentoring
• Supervision of Team
• Policies suggestion
• Active Involvement
• Budget Planning
• Billing Management
• Interviewing prospective employees
• Responsibilities for training and evaluation of office staff
• Semi-annual or annual employee evaluations and mentor personnel
• Assist in the staffing of the office
• Accounting overview
• Delivering the vision
• Google Ads- Working with an external marketing
agency/internal marketing manager to ensure effective landing page, lower advertising costs, effective leads, PPC rate, follow up with sales team, review, improve, seasonal data/budgeting, saturation point, specific/targeted audience, data analysis, etc
• Social Media Branding/Ads-targeting different audiences, branding, networking, exposing the Team to the clients, building individual profiles, long-term branding
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• SEO Marketing- Long team marketing, content marketing, getting adequate and needed content, understanding competition, distinguishing from competitors
• Website-different standing in the market, effective and advanced tools, connected with the Team, regular review and update, automation
• CRM and client portal-selecting a CRM/client portal software matching the needs and practice area, automation of repetitive tasks, smoothing and affecting clients' relationships, effective communication, clients satisfaction, solving clients' problems effectively and efficiently, regular updates
• Budgeting & ROI-research prospective markets and expanding current market, needs, proposal, ROI,
accountability, keep adapting changes and improving
• Technology and Trend-awareness of the market trend and technology, reviewing and improving the delivery of legal services
As an Interpreter
• Assist Punjabi/Hindi clients with interpreting letters, court documents & misc. documents
References
[Available upon request.]
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