Program Manager Clinical Director

Michael Eide LMFT licensed since

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510-***-**** **************@*****.*** Long Beach, CA 90802 SUMMARY

Resourceful Clinical Supervisor successful in closing competency gaps and developing robust training programs. Dynamic Clinical Supervisor eager to leverage expertise to develop nursing teams with strong clinical, technical, and decision-making skills. Proven success in improving patient care and outcomes by developing and leading robust training programs. Outcomes driven Clinical Supervisor focused on closing gaps in staff knowledge and skills, patient care and unit activities. Offering yearly background to organization offering opportunities for advancement. Highly motivated Clinical Director delivering positive patient outcomes, creative solutions to issues and great interaction with staff, patients and other stakeholders. A gifted professional knowledgeable in healthcare regulations. Ready for a new position involved in overseeing quality assurance for a medical facility. Enthusiastic Clinical Director proudly offering over 15 years' experience assigning caseloads, participating in meetings with clinical staff and ensuring that facility policies are observed. An energetic leader with expertise in budget oversight and handling personnel issues. Capable of remaining polished and calm in all types of situations. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation. Results oriented nursing home leader knowledgeable about effective recruitment, training and leadership strategies to maintain employee efficiency, accuracy and quality of services. Well-organized and resourceful with a proactive mindset and good communication skills. SKILLS

Patient records administration

Marketing initiatives

Staff scheduling

Organizing staff schedules

Unit supervision

Employee performance

evaluations Developing training

programs

Job applicant interviews

Staff development

Treatment service implementation

EXPERIENCE

Improving clinical quality

outcomes Patient Care

Clinical standards

Clinical education

Complying with regulatory guidelines

Exemplary communication skills

Budget oversight

Unit leadership

Patient relations

Clinical Director, Nulife Development Inc, February 2018-Current Union City, CA

Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance and site performance management tracking. Managed daily operations by overseeing financials, key performance indicators and employee performance.

Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements. Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization. Improve policies and procedures through development, implementation, revision and evaluation of new protocols.

Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.

Led and motivated 20 employees through supervision, training and coaching on duties and daily operational activities.

Collaborated with Quality Team to develop outcomes statistics. Collaborated with multi-disciplinary staff to improve overall patient care and response times. Clinical Director, Telecare Corporation, September 2017-January 2019 Los Angeles, CA

Oversaw services and programs to clients released from incarceration. Supervised a staff of 20 people.

Managed AB109 program, facilitated working relationships with the parole/probation department for treatment planning of clients, supervised assessments and treatment plans for clients.

Managed daily operations by overseeing financials, key performance indicators and employee performance.

Reviewed completed work to verify consistency, quality and conformance to creative plans. Boosted performance and drove cost controls while achieving project and overall objectives to ensure customer satisfaction.

Developed programs and initiatives to support organization's long-term goals. Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements. Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance and site performance management tracking. Program Manager, Amanecer, January 2015-December 2017 Los Angeles, CA

Monitor therapists in accordance with Agency standards and acceptable professional practices as outline by BBS for clinical practices. Direct a full range of professional and para-professional employees in efficient program operations Evaluate program effectiveness and make recommendations to senior management for program changes and improvements Advise senior management regarding future program direction. Develop and maintain inter agency and community relationships. Collaborate with other Adult Services program staff to

formulate plans for effective program activities. Coordinate inservice training events for staff. Monitor program compliance to funding sources' regulations as well as internal policies and procedure

Developed programs and initiatives to support organization's long-term goals. Eliminated learning gaps and effectively provided instruction on conflict resolution, social skills and decision making by utilizing various teaching aids and motivational strategies. Promoted substance abuse recovery and Harm Reduction programs by establishing professional relationships with community members and leaders.

Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.

Program Manager, Swords to Plowshares, January 2014-May 2016 San Francisco, CA

Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process. Boosted performance and drove cost controls while achieving project and overall objectives to ensure customer satisfaction.

Eliminated learning gaps and effectively provided instruction on conflict resolution, social skills and decision making by utilizing various teaching aids and motivational strategies. Promoted evidenced based practices programs by establishing professional relationships with community members and leaders.

Mitigated learning hurdles and instructed intern personnel in problem-solving, social skills and decision-making through implementation of evidenced based practicesd learning aids and methods.

Developed programs and initiatives to support organization's long-term goals. Parole Services Network/AB109 Coordinator, EBCRP/Santa Rita County Jail, January 2012-August 2014

Hayward, CA

Parole Services Network/AB109 Coordinator

East Bay Community Recovery Project/Santa Rita County Jail, Hayward, Utilized a Matched Response Management Model for clients on parole. This included screening, planning, linking to services, continuous follow-up, advocacy and monitoring of progress. Provided services in the Santa Rita County Jail (i.e., pre-release assessments for linkage services after incarceration). Managed a caseload of 75 clients. Coordinated with parole and probation officers.

Utilized the ASAM as part of client assessment and consulted with Designer of the ASAM, Dr. Mealy.

Co-facilitated weekly county meetings with clients immediately released from incarceration in order to enroll them into social services programs. Used public speaking skills to promote and enroll clients into EBCRP program in order to secure contract and budgeting requirements for program needs.

Marriage and Family Therapist, Second Chance, May 2009-June 2010 Hayward, CA

Second Chance provided outpatient counseling services for a diverse population in the East Bay. Duties included facilitation of psychoeducational classes (e.g., parenting), provide individual and family therapy, intake assessments and documentation. Identified treatment goals, wrote contracts specific to individual client needs and monitored, evaluated and recorded client progress toward treatment goals. Assessed and interpreted non-verbal client cues, equipped families to understand behavior and reestablish lives, taught coping mechanisms and set up aftercare plans. MFTI, CenterPoint/San Bruno County Jail, February 2009-May 2011 San Bruno, CA

Provided individual drug counseling and psychotherapy in the San Bruno County jail with the inmate population. Facilitated daily groups (e.g., Relapse Prevention, Addictive Thinking), did intake assessments, documentation and case management. Managed a case load of 30 clients.

Educated clients and community members about mental or physical illness, substance abuse, medication-assisted treatment and available community resources. Maintained current knowledge of family therapy treatment modalities by attending training and studying relevant journals and updated treatments to optimize clients' recovery. Assessed and interpreted non-verbal client cues, equipped families to understand behavior and reestablish lives, taught coping mechanisms and set up aftercare plans. Completed, submitted and verified accuracy of clinical and psychosocial assessments and therapy notes to develop and implement treatment plan. Documented behavior patterns and relationship dynamics to create accurate and effective treatment plan.

Constructed progress notes, evaluations, and recommendations to maintain individual case files.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

EDUCATION AND TRAINING

Bachelor of Arts

English, University Of California At Berkeley, Berkeley, CA June 2005 Master of Arts

Psychology, Golden Gate University, San Francisco CA August 2007 Industrial And Organizational Psychology, Golden Gate University, San Francisco CA August 2007

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