Customer Service Center Specialist

DENISHA LEWIS

Phone: H 718-***-**** C 917-***-****

Email: ************@***.***

WORK EXPERIENCE

Mr. and Mrs. Smith Bronx, N.Y. 02/2011 - Present

Private Housekeeper and Caregiver

Accompanying Mr. Smith to doctors’ offices and on other trips outside the home, providing transportation assistance, and companionship

Maintained the upkeep and cleanliness of all rooms at the Smith’s residence

Performed daily maintenance of sweeping, mopping, dusting, vacuuming, operating dishwasher

Carried out daily room inspections to ensure all cleaning standards have been met

NYC Parks and Recreation Bronx, N.Y. 02/2019 - 08/2019

Seasonal Maintenance

Clean and maintain parks, playgrounds, and surrounding areas to provide a safe environment

Provide park patrons with directions and answer questions regarding parks activities

Sanitize comfort stations and replenish supplies

Check playground equipment for damage; report needed repairs to supervisor

Flag hazardous material, sweep, rake, and collect leaves and debris for pick up

Paint interior and exterior of parks facilities

Secure playgrounds throughout the district at end of day

Alliance Maintenance (First Quality) New York, N.Y. 12/2016 - 02/2019

Building Maintenance Cleaner

and Freight Elevator Operator

Cleaned floors and restrooms of office commercial buildings including kitchens

Swept, mopped, vacuum, wiped down areas, cleaned mirrors, and changed garbage

Operated building freight elevator taking delivery personnel with delivery to requested floor

Office Team New York, N.Y. 11/2013 - 09/2015

Call Center Specialist

For WMCA Christian Radio 570 AM on their numerous different charity projects

Remarkable communication and computer skills with excellent telephone mannerism

Solid customer service skills. Ability to resolve customer issues in a timely manner

Receptionist

Accepted and signed for all packages sending emails to correct staff to give heads up on delivery

Answered multiline switchboard phone addressed questions and transferred calls to appropriate source

Greeted clients with courteous customer service notified appropriate personnel of clients’ arrival

EDUCATION & TRAINING

Occupational Safety & Health Administration New York, N.Y. 2017

OSHA 10 - Construction Certificate

New York Real Estate School New York, N.Y. 2009 - 2010

Broker, Appraiser, Real Estate, and Property Management Certifications

Valid NY State Driver’s License, New York, N.Y

High School of Telecommunications Arts and Technology, Brooklyn, N.Y.

Obtained High School Diploma

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