Customer Service Administrative Assistant

LOTHIAN MCHAYLE

Fort Lauderdale, FL ***** 305-***-**** *********@*****.***

Education

Bachelor of Arts: Operations And Supply Chain Management 05/2019 Lynn University - Boca Raton, FL

Experience

Logistics Coordinator 05/2022 to Current

Mars – Remote, FL

Arrange and coordinate inbound operations relating to delivery schedules overseas imports from manufacturing partners and inbound/outbound material from domestic suppliers. Worked with Domestic LTL and FTL reefer load services (outbound domestic truck transportation), to ensure client deliveries meet promised service levels. Reviewed and interpreted customer needs by verifying all of the required information for the implementation is available and accurate, including pricing, specifications, artwork, or other customer requirements for web item set up.

Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences. Monitor all imports from overseas manufacturing partners as well as inbound freight from domestic suppliers aligning with arrival requirements/need by dates Responds to internal questions from account managers, customer service and manufacturing teams related to specific items and orders

Assisted in projects and tasked assignments simultaneously, while managing due dates. Purchasing Assistant 09/2019 to 02/2022

Arcadia – Davie, FL

Negotiate, administer, and review purchase contracts with vendors (price, schedule, quality, and terms) for products, materials, and/or services as directed by Corporate Purchasing. Evaluate vendor quotes and services to determine most desirable suppliers as directed by Corporate Purchasing.

Responsible for purchasing and negotiating materials and suppliers from vendors as directed by Corporate while compiling records of items purchased or transferred between departments, prices, deliveries, and inventories.

Confer with suppliers concerning quality, late deliveries, or other service issues. Use non-conformity reports and appropriate follow up to ensure effective solutions are established. Purchase raw materials and packaging for distribution to support production. Monitor and control inventory distribution for new product launches initiated in the plant. Responsible for inventory replenishment from other facilities and the purchasing of key raw materials/packaging to support other locations as well as own plant. Developing sources and establish relationships with potential suppliers as directed by Corporate Purchasing.

Monitor quality and timeliness of purchased items to ensure they meet expected quality criteria. Assure that required physical counts/measures and cycle counts are performed to ensure accurate data is available to make proper purchasing decisions.

Work with colleagues to maintain inventory system and to set and maintain proper Min/Max levels as directed by Corporate Purchasing.

Issue PO's by entering PO's into the ERP system. Expedite orders when necessary. Track the receipt and vendor performance of these PO's and send Terms and Conditions for purchased materials. Maintain communications between suppliers and Corporate Purchasing and project managers. Perform other duties, tasks, and responsibilities as directed by Corporate Purchasing. Sales Support Specialist 04/2018 to 09/2019

GovSpend – Fort Lauderdale, FL

Handle 250+ inbound calls per week, answering customer inquiries and resolving issues ranging from including management of customer accounts, responding to service queries, delays in shipment, order mistakes, and lost orders

Review orders for pricing and term accuracy against customer purchase orders while issuing any changes into the companies database and communicating said changes to the vendor Trained 5 employees in using Kayako (customer service software), as well as in basic duties and how to conduct calls

Prepare reports and presentations for weekly sales meetings Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management

Track trends in customer feedback and collaborate with management to determine the root cause of issues

Created 10 customer service email scripts used across the company to interact with customers up with accounts regarding payments, inventory, new orders or day-to-day issues Administrative Assistant 06/2016 to 03/2018

FMS Solutions – Boca Raton, FL

Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements

Plan, coordinate, and finalize details for travel arrangements and business development events Develop reports and documentations, transcribed notes from meetings, and took dictation, ensuring 100% in accurate information

Followed-up on customer inquiries not immediately resolved while maintaining and updating call logs and reports with notes pertaining to the situation Assisted visitors, directing to appropriate personnel and Answered, screened, and redirected an average of 40 telephone calls with professionalism and efficiency Inventory Coordinator 08/2015 to 05/2016

Q'ology Direct – Plantation, FL

Ensure accuracy and organize all inventory in the form of electronic tickets, mobile tickets, and traditional hard stock

Placed orders for new supplies based on established needs and special circumstances Take inbound calls from marketplaces to answer questions and troubleshoot issues Communicate and coordinate with vendors, track orders, source and maintain adequate inventory levels Communicated all emergencies, delays and any discrepancies to customers and supervisors Skills

Document & correspondence preparation

Operations & administrative support

Inventory control & sales reporting

Invoicing & Purchase Order's

Relationship building

Procurement

Inventory Management Procedures

Shipping Documentation

Logistics

Vendor negotiation

Inventory and SKU Management

Workflow planning

Software & Interests

Software & Programs: Salesforce, Zendesk CRM, NetSuite ERP, AS400, Microsoft Dynamics NAV, Quickbooks, Microsoft Suite Google Drive & Calendar, Adobe Photoshop & Lightroom, Slack, DocuSign, Zoom, Fast Field

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