Operations Manager Special Education
Resume:
Ka'Trina Williams Multi-talented professional considered a knowledgeable leader and dedicated
problem solver, bringing 9 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements. Skilled in working under pressure and adapting to new situations and challenges to meet team goals. Personal Info
*******@***.***
Phone
www.linkedin.com/in/katrinasharlene
Skills
Languages
Interests
Watching Korean Dramas
Escape Rooms
Reading
Google Workspace
Strategic planning and execution
Written and verbal communication
Interdisciplinary collaboration
Process improvements
Staff training/development
Empathy & Integrity
English
Work History
05.2021
- present
Volunteer, Connections Director
Accelerate Church, Cherry Hill, NJ
Increased volunteer participation by 72% over 9 months by developing and implementing an assimilation program, working to establish key internal functions, and outlining the scope of volunteer positions for the new organization. Utilized software tools, Planning Center and Basecamp, to streamline communication and management systems, boosting productivity by 60%, and enhancing the quality of church services and events. Supervised 5 projects from project start through delivery by prioritizing needs, delegating assignments, and keeping projects on schedule by managing deadlines and adjusting workflows.
Led a team of 4 people in planning and executing baptism event, conducting interviews, organizing materials, delivering instructions, and surpassing participation projections by 24% while remaining within budget. 04.2019
- 03.2021
Operations Manager
Epiphany Fellowship, Philadelphia, PA
Executed church management system implementation, spanning 4 departments and 100+ users; achieving a 70% adoption rate within 5 months. Executed 3 building renovation projects, managing over $50K, contributing to a building appraisal of $1.2 million.
Coordinated event details within a 3-week span, delivering within the $3K budget and exceeding attendance expectations by 25%.
Led a team of 7 volunteers to create and implement the Facilities Usage and Emergency Evacuation procedures, within a $1K budget, leading to inspection approval for the organization’s summer camp program. Identified procedure or process changes required to improve performance and productivity among 9 staff and 24 ministry leaders, reducing miscommunications and improving overall ministry effectiveness of the 700+ member church. Recorded minutes in over 70 meetings to provide a historical account of actions, measuring progress against strategic plans and driving accountability. 02.2015
- 09.2017
Lead House Parent
Christ's Home for Children, Warminister, PA
Revolutionized new hire orientation of house parents by designing a training program, reducing training time from 3 days to 8 hours, and resulted in improved client & medical files complying with local, state, and company regulations. Provided direct care for 9 children per week while preparing and maintaining records and case files detailing the child’s family history, therapeutic support information, services provided, medical documents, and relevant correspondence. Processed $2K monthly of food, clothes, educational, medical, and entertainment expenditures, creating monthly and yearly expense reports. Facilitated 4+ monthly events for the children, including birthday parties, and outings to various destinations.
08.2010
- 02.2015
Autistic Support
School District of Philadelphia, Philadelphia
Worked with 25 students with moderate to severe autism to increase life skills with visual schedules, self-care lessons, and structured imaginative play. Collaborated in the creation and implementation of Individualized Education Plan goals and collected data for the Functional Behavioral Assessment leading to the formulation of the student's Functional Behavior Plan. Engaged one-on-one with students with emotional and behavioral disturbances in both classroom and
extracurricular settings resulting in improved mood and a decrease in the frequency and severity of emotional
outbursts and off-task behaviors.
Independently supervised and facilitated weekly eighth-grade reading and math group of 20 students aimed at
improving Pennsylvania System of School Assessment (PSSA) test scores. Education
10.2021 Management and Leadership, Master's Degree Western Governors University, Salt Lake City, UT
05.2019 Special Education, Bachelor's Degree
Western Governors University, Salt Lake City, UT
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