Gloria D. Lacy 281-***-****
Professional/Administrative Assistant ******@*******.***
Administrative position with focus on Client Relations/Customer Service To obtain a position that will enable me to use my organizational skills, educational background, and ability to work well with people.
My job entails numerous calls with clients, cultivating a relationship and being able to communicate effectively with each one. I maintain calendars, contacts and schedules. I make travel arrangements including air, car and hotel, along with reservations for many different events. I arrange meetings in and out of office and many business development events such as golf outings.
Industry: Legal (Corporate, Banking and Finance)
SIGNATURE STRENGTHS & CHARACTERISTICS
Typing (95 wpm) Excel Expense Reports Reliable
Microsoft Word Xerox Desktop Publisher Travel
Arrangements
Dependable Dictaphone Legal Terminology Document Production Very Punctual Notary Public Power Point Answering Phones Team Player Open and Close Files Excellent People Skills SELECTED CAREER HIGHLIGHTS
Executive Leadership + Organizational Development
> Worked as Support Desk Agent I with the airlines
> One of the first 911 operators in Harris County, Texas
> Docketing Administrator at McGlinchey Stafford and responsible for training of new personnel and coordinating meetings, CLE seminars, retreats, etc. for the Business Law Section of the State Bar of Texas.
Work Experience
Professional Assistant: VINSON & ELKINS LLP • June 2000 to Present Administrative Assistant to Senior Partner in Finance Section dealing with corporate and energy-related finance, representing lenders and borrowers in structuring and documenting debt-financing transactions, as well as investments by banks and insurance companies. This work has involved traditional commercial loans, asset securitizations, project financings, leveraged buy-out financings, real estate financings, and loan workouts. Duties include drafting of legal documents, daily correspondence, various administrative duties, travel arrangements, filing, organization of closing documents, arranging meetings in and out of the office. Arranging golf tournaments and other events for client entertainment and business development.
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Administrative Legal Assistant: APPLE ORTHODONTICS• September 1998 – December 1999 Administrative Assistant to Vice President and General Counsel of the company. Responsibilities included drafting of legal documents, daily correspondence, various administrative duties, travel arrangements, filing, organization of closing documents pertaining to the acquisition of orthodontic offices, drafting of opinion letters regarding requests to sell or transfer stock in the company, and drafting of minutes and resolutions after Board meetings. Also maintained Corporate Minute Book. Administrative Assistant: MCGLINCHEY STAFFORD, PPLC • December 1996 – September 1998 Legal Secretary in the Business section; areas of practice consisted of various facets of banking and financial institutions, commercial and consumer financial services law and regulation, and related alternative dispute resolution, including legal compliance, product design and development, transactions, asset-based lending, legal compliance audits, cure projects, litigation management
(including the defense of consumer class actions and public enforcement proceedings), and alternative dispute resolution for banks, thrifts, finance companies, mortgage companies, insurance companies, leasing companies, credit service organizations, brokers, and other providers of financial services. Responsibilities included drafting of legal documents, daily correspondence, time entry, various administrative duties, travel arrangements filing, docketing administration, training of new personnel and coordinating different functions (meetings, CLE seminars, retreats, etc.) for the Business Law Section of the State Bar of Texas.
Gloria D. Lacy RESUME PAGE TWO
Legal Secretary: ANDREWS & KURTH L.L.P. • September 1990 to July 1996 Legal Secretary in the Corporate/Securities section; areas of practice consisted of public and private offerings, incorporation of corporations, acquisitions, stock purchases, implementation of corporate securities and other related business; responsibilities included drafting of legal documents, daily correspondence, time entry, various administrative duties, travel arrangements and filing. Also trained in EDGAR, the electronic filing system with the Securities and Exchange Commission. Legal Secretary: JACKSON & WALKER • July 1987 to September 1990 Legal Secretary in Finance/Corporate Securities departments; areas of practice consisted of energy related acquisitions, financing, workouts and real estate concerning lending activities in which we may represent either the financial institution or the borrower; documentation and closing of loans involving real estate acquisitions, construction financing and commercial lines of credit; incorporation or corporations, by-laws, acquisitions, securities fraud, stock purchases, implementation of corporate securities and other related business; responsibilities included drafting of legal documents, daily correspondence, time entry, various administrative duties, travel arrangements, filing, and liaison to clients regarding status of matters. Communications Officer: HARRIS COUNTY COMMUNICATIONS DEPARTMENT • June 1985 to February 1987 Primarily work with 911 Emergency calls; responsible for responding to requests for emergency service assistance, including law enforcement, fire suppressions and ambulance services from citizens, presented via a computerized ACD system. Reservations Sales Agent: CONTINENTAL AIRLINES • July 1981 to January 1985 Reservations Sales Agent and Customer Service Manager; duties included response to calls requesting airline reservations; computing fares; interpreting rules; tele-ticketing and arranging pre-paid tickets. As a Support Desk Agent I handled customer and travel agent complaints as well as sales agent calls regarding fares, rules, sonic entries, information contained in DRS and all miscellaneous questions. Responsible for over booking and ticket-by-mail errors. 2
Reservations Sales Agent: DELTA AIRLINES • July 1978 to June 1981 Duties included answering calls via a computerized ACD system and converting those calls into sales by making airline reservations. Worked in the Executive Accounts area which handled accounts with travel agencies. Trained in different sales techniques. Legal Secretary: CONTINENTAL OIL COMPANY • September 1976 to July 1978 Duties included typing of all legal documents, maintaining files for the division office as well as four field offices, invoices involving telephone bills, rental cars and gas cards for all land agents, posting of all leak reports for pipeline damages and damages to personal property and recording of all legal instruments and writing checks for same. EDUCATIONAL BACKGROUND
University of Houston (2 years)
Alexandria Trade School (1 year)
References
Craig W. Murray, Esq.
423 Prestwick Ct.
Houston, TX 77057
*******@*****.***
Cheryl & Jimmy Coleman
Greater Houston Consulting & Tax Services, Inc.
12606 Hillcroft
Houston, TX 77035
*********@***.***
T. Deon Warner, Esq.
Warner & Associates PLLC
550 Westcott, Suite 415
Houston, TX 77007
****.******@*****.***
Terry Singleton
12234 Ashford Valley
Sugar Land, TX 77478
***********@*******.***
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