Data Entry Customer Service

Detail-oriented professional with

excellent communication,

interpersonal and creative thinking

skills. Aiming to leverage my abilities

to successfully fill the vacancy at

your company. Frequently praised

as hardworking by my peers, I can

be relied upon to help your

company achieve its goals.

Dedicated worker with excellent

communication, time management

and computer skills. Aiming to

leverage my abilities to successfully

fill the vacancy at your company.

Frequently praised as hardworking

by my peers, I can be relied upon to

help your company achieve its

goals.

Hard worker experienced in

problem-solving, service and time

management.

Results-oriented professional with

15 years of experience and a proven

knowledge of Customer Service,

Administrative and Accounting.

Adaptable professional with 10 years

of work experience and proven

knowledge of leadership, problem-

solving, and workflow prioritization.

Dedicated professional with proven

performance in management,

leadership and communication.

Detail-oriented in problem-solving

and planning. Ready to make an

immediate contribution to your

organization.

CAREER OBJECTIVE

Purchasing Assistant/Customer Assistant

PDQ Industries, Inc., Lancaster, PA

Workflow Coordinator

QVC Inc., Lancaster, PA

EXPERIENCE

September 2019 - January 2022

Wrote and reviewed product specifications, maintaining working technical knowledge of goods and services to be purchased.

•

Reviewed catalogs, industry periodicals and directories and consulted with other department personnel to locate necessary goods and services.

•

Purchased highest quality merchandise at lowest possible price and

• in correct amounts.

Monitored changes affected supply and demand, tracked market conditions, price trends and futures markets.

•

Conferred with staff, users and vendors to discuss defective or unacceptable goods or services and determine corrective action.

•

Evaluated suppliers based on price, quality, selection, service and

• supplier's reputation and history.

Prepared purchase orders, solicited bid proposals and review requisitions for goods and services.

•

Maintained and reviewed computerized and manual records of purchased items, costs, deliveries, product performance and inventories.

•

Monitored shipments to ensure that goods came in on time and

• resolve problems related to undelivered goods.

December 2004 - June 2019

Provided product information and resolved concerns to assist customers.

•

• Responded quickly to meet customer needs and resolve problems.

• Worked with coworkers to complete tasks.

Adhered to quality and service standards to support operational goals.

•

Participated in ongoing training to enhance own job skills and knowledge.

•

Demonstrated ability to manage multiple tasks while remaining

• adaptable and flexible.

• Performed routine and scheduled maintenance services.

• Provided efficient and courteous service to customers at all times.

• Experienced with social media and communications platforms.

• Troubleshot minor problems and reported larger technical issues. Tax Assistant

Kurtz Lesher, Lancaster, PA

• Met deadlines while maintaining high-quality deliverables. Conducted staff meetings to relay general information or to address

• specific topics.

Defined problems, collected data, established facts and validated conclusions.

•

November 1992 - April 2004

Calculated form preparation fees according to return complexity and processing time required.

•

Obtained additional information on taxable income and deductible

• expenses and allowances.

Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.

•

Computed taxes owed and overpaid, using adding machines and personal computers and complete entries on forms, following tax form instructions and tax tables.

•

Used all appropriate adjustments, deductions and credits to keep

• clients' taxes to minimum.

Furnished taxpayers with sufficient information and advice to ensure correct tax form completion.

•

• Scheduled appointments with clients.

• Provided future tax planning to clients.

• Explained federal and state tax laws to individuals and companies. Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry and procedures.

•

Prepared and assisted in preparing simple to complex tax returns for

• individuals and small businesses.

Developed departmental objectives, budgets, policies, procedures and strategies.

•

Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

•

Participated in ongoing training to enhance own job skills and

• knowledge.

Adhered to quality and service standards to support operational goals.

•

• Met deadlines while maintaining high-quality deliverables.

• Provided efficient and courteous service to customers at all times.

• Experienced with social media and communications platforms.

• Worked with coworkers to complete tasks.

EDUCATION

May 1992

Associate In Accounting/Business In Accounting Specialist Consolidated School of Business, Lancaster, PA

Diploma In Accounting and Business

Hempfield High School, Landisville, PA

GPA 3.8

Relevant Coursework

• Accounting

Awards & Honors

• Associate degree in Clerical and Accounting

Extracurricular Activities

• N/A

June 1990

ADDITIONAL SKILLS

• Microsoft word, Excel, Outlook

• Typing

• Accounting

• Phones

• Purchasing

• Customer Service

• Supply Inventory Measuring

• Consumer Buying Patterns

• Merchandise Inspection

• Verifying Dates

• Purchasing Report Updating

• Inbound Phone Calls

• Supplier Research

• Employee Timesheet Processing

• Competitive Sourcing

Contact this candidate