Administrative Assistant Customer Service

Linda M. Greifenstein

Garfield Heights, Ohio ****5 216-***-**** *********@*****.***

Professional Summary

Self-motivated and dependable professional with a dedicated and enthusiastic work ethic, providing organizations with exceptional accountability and customer-based outcomes. Excellent communicator to management and customers and solid understanding of the financial industry with over 9 years of experience within a mortgage loan service and post-closing departments. Skills & Abilities

TECHNOLOGY

· Microsoft Office Suite (Word, Excel, Power Point, Publisher)

· Encompass and Syspro software programs

· CopyStar and Canon copier/scanner

· 8X8 and Ring phone systems

· UPS shipping portal

COMMUNICATION

· Written and verbal communication with:

· Mortgage customers concerning loans and real estate taxes, Issuing Agents for requests including corrections of mortgage documents, internal departments within a financial industry, and outside entities.

· Production, purchasing, sales, and engineering departments within a manufacturing industry.

· Written, verbal, and social media communication concerning sponsorships and donations for a non-profit organization.

· Investigated and maintained real estate tax journal entries. LEADERSHIP

· Trained new employees on software program and duties.

· Oversaw a team of six fellow student colleagues for a Proper Business Attire power point presentation.

· Spearheaded newly acquired banks’ Real estate tax payment process.

· Developed and implemented various nature programs for St. Joseph’s Summer Bible School.

· Organized a memorial fundraiser collecting over $1,500 to purchase a bench in Cuyahoga Valley National Park with remainder of proceeds donated to NAMI.

Professional Experience

FINAL DOC SPECIALIST CROSSCOUNTRY MORTGAGE, BRECKSVILLE, OH JUNE 2020 – MARCH 2022

· Verify and request corrections and recordings of various mortgage documents via written and verbal communication.

· Completion of various forms including Scrivener’s Affidavit.

· Shipping documents via UPS

Linda M. Greifenstein

POST CLOSING STAFFING SOLUTIONS ENT., MAYFIELD HTS, OHIO JANUARY 2020 – JUNE 2020

· Verifying and inputting information concerning documentation of purchased loans at CrossCountry Mortgage.

· Other duties as required.

CUSTOMER SERVICE REP HEAT SEAL LLC, CUYAHOGA HEIGHTS, OHIO JUNE 2019 –JANUARY 2020

· Answering phones and emails to assist distributors and customers with pertinent information.

· Entering purchase orders in a timely and accurate manner. ADMINISTRATIVE ASSISTANT AREA TEMPS, LAKEWOOD, OHIO MARCH 2019 – JUNE 2019

· Assist in various administrative support duties within the production department at Heat Seal LLC.

· Responsible for creating job orders and issuing parts as needed. Verify accurate job closures and making necessary adjustments.

· Accurate documentation and production of serial and packaging labels using dedicated software and Excel. MARKETING INTERN WEST CREEK CONSERVANCY PARMA, OHIO MAY 2017 – AUGUST 2017

· Acquired sponsorships and participation in the first annual Creatures of the Forest event fundraiser resulting in an estimated 120+ participants and raising approximately $5,000.

· Assisted in various aspects of continued fundraising efforts and conservancy education including mentoring an intern on in-person promotion of conservancy.

Education

ASSOCIATE OF APPLIED BUSINESS 2017 CUYAHOGA COMMUNITY COLLEGE, CLEVELAND, OHIO

· Business Management, Magna Cum Laude

· Presentation of a Business Communication Power Point project and the Business and Dining Etiquette program reinforced my ability to achieve a Marketing Internship. Volunteer Experience & Community Involvement

SOUTH HILLS COMMUNITY CHURCH ORGANIZOR & COORDINATOR CROP WALK 1997 – 2001

· Organized fundraiser for St. Joseph Church more than doubling participants and donations in first year with continued growth each following year.

· Coordinated fundraiser consisting of 8 local churches, surpassing our goal with over $19,000 in donations and over 400 participants.

CANAL EXPLORER & QUEST CREW CUYAHOGA VALLEY NATIONAL PARK 2013 – PRESENT

· Assist rangers and visitors with excellent representation of the national park by providing accurate and detailed information.

· Inspect Quest boxes and report data to CVNP.

Awards, Recognition & Commendations

· Award of Recognition for Outstanding Academic Achievement by Cuyahoga Community College Dean of Access and Completion.

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