Customer Service Sales Assistant
Resume:
Tammy K. Leonard
Fredericktown, Ohio 43019
********@*********.***
Summary
To further my interests and growth in a professional arena. I would like to utilize my experience to ensure a secure position working to maintain both professional and personal goals. My present position in the sales department at Ohashi Technica U.S.A. includes: administrative support, customer service, training, and technical support. As outlined below, I have a wide scope of experience.
Work Experience
Ohashi Technica U.S.A. Inc.
111 Burrer Drive • Sunbury, Ohio 43074 • 740-***-**** ext. 2210
Inside Sales Assistant—2/19/2007 to present
Currently I work in a fast paced international office environment. I provide administrative support to all sales staff and management. I’ve established professional working relationships with a clientele of more than fifty customers. As the only EDI skilled sales assistant, I’ve implemented cross-training for the other inside sales assistants. Some routine customer service tasks include, coordinating all customer requests from inception to payment, composing professional letters, quotes and emails for both inside and outside customers. Organize customer requirements and write ISO procedures used to train associates across departments. My experience includes travel to various Honda locations, including Mexico for training to implement new procedures based on the customer’s requirements.
Schedule customer visits and maintain professional relationships
Complete price applications for new part prices from Japan and U.S.A. domestic suppliers
Monitor forecasts and order parts from both international and domestic suppliers to meet customer shipping schedules
Maintain EDI (Electronic Data Interchange) system and improve quality by creating formats to follow sales orders, from reception through warehouse and collection
Organize customer profiles and successfully maintain EDI forecast, shipping schedules, and advance ship notices
Constant customer contact to follow up and monitor that all forecasts are on target to avoid any part shortages
Monitor incoming parts through international pipeline through to delivery
Answer phones and front window for deliveries and customers
Cardington Yutaka Technologies
575 W. Main St • Cardington, Ohio 43315 • 419-***-**** ext. 6271
Maintenance Clerk—5/11/2004 to 2/19/2007
Organized and developed inventory control standards for Maintenance department. Identified and defined separation of MRO and Maintenance parts for quick access and organization. Consolidated responsibilities for support associates to established a parts ordering policy to track items being added to maintenance inventory. Automated and maintained a system for reordering of stock items, based on min/max levels with reference to usage and lead-time parameters. Established policy to charge and track repaired stock items.
OCLC Online Computer Library Center, Inc.
6565 Frantz Road • Dublin, Ohio 43017-3395 • 614-***-**** • www.oclc.org
My career at OCLC extended over 14 years, the following positions are with this Company noting promotions.
Graphics Specialist—4/1988 to 2/2002
Prepared graphics for publications and presentations for print and electronic media. Employed computer graphics software to produce artwork and camera-ready typography and artwork. Administered filing system encompassing art, photography and text files for storage and retrieval. I adhered to corporate standards and design practices to support corporate brand identity.
Prepared art and typographic camera-ready artwork suitable for offset printing or electronic publication. Prepared artwork for visual aids, including slides, transparencies, posters, t-shirts, CD labels, specialty items, training and promotional materials, user manuals, and reference guides.
Coordinated vendor workflow for imagesetting, photography, and printing services. Ensured highest standard of quality control for finished work.
Produced corporate bi-monthly news magazine with four-color covers and two-color inside pages. It averaged 48 to 54 pages with a distribution of 50,000.
Designed and produced internal bi-monthly, two-color newsletter that averaged 20 pages with a distribution of 1,300.
Consistently interacted with Annual Report team. Pioneered and systemized method for technical aspects of financial section of Annual Report with distribution of 25,000.
Photographed artwork, hardware, scenes, groups, and individuals for various purposes using variety of media, including digital photography, 35-mm slide film, color print film, and black and white.
Scanned negatives, film positives, and prints for print publications and web applications.
Created templates for materials such as newsletters for outside departments or OCLC distributors to produce proprietary files corresponding with unique applications.
Formatted documents and other materials for print or electronic publishing. Utilized variety software applications and worked with cross-section of staff to meet communication needs.
Designed and produced corporate order forms and license agreements.
Designed and produced technical publications including Reference Cards.
Produced technical manuals including User Guides
Typesetting/Desktop Publishing Technician—OCLC
I was responsible for typeset publications using both Compugraphic system and desktop publishing software.
Converted all typeset documentation to desktop publishing.
Trained new staff on desktop publishing software for forms and user documentation.
Organized system to track conversion of legacy typeset documentation and forms into new desktop
Education/Certifications
I am a graduate of Beechcroft High School, Columbus, Ohio with Cooperative Office Education and Diploma with Distinctions. Below is a list of completed professional coursework and software with which I have proven experience.
Member of Toastmasters public speaking group at OCLC
Micro Center Education Department—Advanced PhotoShop 6.0 for Win/Mac
CareerTrack seminar—How to Design eye-catching brochures, newsletters, ad and reports
Rockhurst College Continuing Education Center—Using Photoshop™
Advantage Consulting & Services—FrameMaker 5.5 Advanced
Frame/Datalogics—Basic SGML
Technical Skills
QuarkXpress
Adobe PhotoShop
Adobe Acrobat
CorelDraw
Macromedia Dreamweaver
Ventura Publisher
Quite Impose
Delrina FormFlow
Compose
MicroSoft Word
MicroSoft Excel
MicroSoft PowerPoint
MicroSoft FrontPage
MicroSoft Access
FrameMaker
Olympus digital photography software and hardware
Quite Impose
HP ScanJet
Extensis Portfolio
Edibar (V-Arms and E-RMS EDI software
Gentran
MainSaver
References available upon request
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