Center Associate Customer Service

Trina L. Thornton

Contact Information: 786-***-****

**************@*****.***

Experience:

Feb 2018 – Jan 2022 Home Depot

***** ** **** ******, *****, Florida 33196

Customer Service/Cashier

•Acknowledge, greet and assist customers throughout the store.

•Assisted co-workers as a team to ensure quality customer service.

•Assisted busy customer service area with customer returns.

•Reviewed and completed customer’s transactions.

•Assisted customers with truck rentals and returns.

Oct 2017 – Dec 2017 Macy’s

2055 Allie Avenue, Hillsboro, Oregon 97124

Customer Service/Cashier

•Acknowledge, greet and assist customers during the busy holiday season throughout the store.

•Assisted co-workers as a team to ensure quality customer service.

•Reviewed and completed customer’s transactions.

•Assisted team members in setup and arrangement of holiday displays.

•Assisted with store wide inventory to provide an audit to verify existing quantities in stock.

May 2017 - July 2017 Whole Foods Market

11701 South Dixie Highway, Miami, Florida 33156

Customer Service/Cashier

•Acknowledge and greet customers throughout the store.

•Guided and informed customers to the best of my ability.

•Assisted co-workers as a team to ensure quality customer service.

•Reviewed and completed customer’s transactions.

•Assisted with store wide inventory to provide an audit to verify existing quantities in stock.

Nov 2016 - Dec 2016 Macy’s

9100 SW 136 Street, Miami, Florida 33176

Customer Service/Cashier/Women’s Fragrance

•Acknowledge, greet and assist customers through the busy holiday season throughout the store but mostly in Women’s Premium Fragrance.

•Familiarize myself with products to educate customers for their ideal selection for purchase.

•Assisted co-workers as a team to ensure quality customer service.

•Reviewed and completed customer’s transactions.

•Assisted and completed customers’ packaging or special gift wrapping services per their request.

April 2003 – March 2015 Bookkeeper

17120 SW 94th Avenue Suite 403, Palmetto Bay, Florida 33157

•Bookkeeping services including, but not limited to, accounts payable, accounts receivable, maintain inventory, creating invoices and estimates, journal entries, payroll services and reconcile accounts for a varied list of clients (retail, real estate, restaurant/bar and professional services).

•Organize, review and enter data from bank statements, payroll statements and other documents to complete monthly bank reconciliations.

•Provide interim financial information on Balance Sheet and Profit and Loss statements. And additional reports as needed.

•Work with CPA’s and clients to fulfill and complete client’s individual needs.

•Enroll clients to electronically file and pay sales and use tax. Electronically file and pay client’s monthly sales and use tax.

•Complete weekly invoicing and monthly statements.

•General administrative duties including, but not limited to, filing, organizing, additional client services upon request.

August 2000 – March 2003 Executive Express/Presentation Services at Sheraton Bal Harbour Beach Resort

9701 Collins Avenue, Bal Harbour, Florida 33154

The Sheraton Bal Harbour Beach Resort is a four-star, four-diamond resort. The resort is centrally located for shopping and airports and consists of 659 luxury guest rooms and suites. In addition, the resort boasts approximately 89,000 square feet of convention, meeting and banquet facilities.

April 1999 – July 2000 Executive Express/Presentation Services at Loews Miami Beach Hotel

1601 Collins Avenue, Miami Beach, Florida 33139

The Loews Miami Beach Hotel consists of 862 luxury guest rooms and suites. In addition, the hotel has meeting space of approximately 85,000 square feet making this hotel the largest and most modern on Miami Beach. The hotel and the location serve as the ideal convention, meeting and banquet facility selected by many corporations worldwide.

Business Center Manager

•Supervise daily operating procedures of employees, including monitoring and reviewing work, evaluating performance and assuring client satisfaction.

•Organize and supervise the training of new employees in the daily procedures and operations.

•Coordinate various rental equipment for in-house group offices.

•Continuously increase profit and lower expenses by monitoring supply expenses and sales.

•Develop partnership with hotel staff through effective communication.

•Proficient in utilizing all corporate computer systems including Mason, Oracle.

•Communicate closely with sales department and introduce marketing strategies to generate sales and new business.

•Maintain daily, weekly operations such as input of daily invoices, submitting weekly cash reconciliation report, compiling information for weekly actual report, processing purchase orders, process weekly billing and preparing payroll bi-weekly.

•Review profit and loss report on a monthly basis for any discrepancies.

•Participate in monthly meetings with regional managers to identify and discuss problems, concerns, solutions and budgets.

•Responsible for coordinating and obtaining the appropriate prices from various vendors for the rental of office equipment in order to satisfy client’s special requirements.

•Prepare weekly work schedules for the Business Center employees.

September 1995 – April 1999 Hospitality Resources Inc./Executive Express at Turnberry Isle Resort & Club

19999 West Country Club Drive, Aventura, Florida 33180

The Turnberry Isle Resort and Club consists of 395 guest rooms and suites. Turnberry’s conference facilities total over 45,000 square feet with extremely flexible meeting space for the smallest meeting to the largest convention.

Business Center Associate/Assistant Manager

•Supervise daily operations of two employees, including monitoring and reviewing work, evaluating performance and assuring client satisfaction.

•Organize and supervise the training of new employees in the daily procedures and operations.

•Improved organization and efficiency through communication with fellow employees in the renting of company owned equipment.

•Participate in monthly meetings with regional managers to identify and discuss problems, concerns, solutions and budgets.

•Coordinate and anticipate the needs of clients and their requests for equipment assist clients in organizing those requirements.

•Assist accounting department by preparing daily work orders, invoicing and purchasing.

•Review status of work orders in the Avail System to maintain proper inventory levels.

•Responsible for coordinating and obtaining the appropriate prices from various vendors for the rental of office equipment in order to satisfy client’s special requirements.

Computer Skills: Proficient in various internet and computer programs including Microsoft Office, QuickBooks versions 2003-2015, QuickBooks Online.

Education: 1976 - 1988 Juliaetta Elementary/Kendrick Jr.-Sr. High School Kendrick, Idaho

1996 - 1998 Miami-Dade Community College (Part-Time Student) Miami, Florida

Studied: Accounting. Speech, Psychology, Art and English/Literature

2016 CPR/First Aid/AED Certified

2016 Idaho Department of Health certified in food safety

References: Debbie Sonntag, Executive Express/Presentation Services – 800-***-****

Richard Cordero, Loews Miami Beach Hotel – 305-***-****

Jason Sliman, Loews Miami Beach Hotel – 305-***-****

Carlos Eduardo Baron – 305-***-****

Rodolfo Guillioli – 954-***-****

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