Customer Service Crew Member

RACHEAL JOHNSON

**** ****'s Lane, #***, Nampa, ID, 83686, US • 208-***-**** • *************@****.*** I am a dedicated worker who succeeds in learning new things quickly and always does my best to fulfill employers expectations. I communicate clearly, provide friendly customer service, and am a strong team player. I am detail oriented in my work, keep an organized work environment, and am a punctual employee.

Knowledge on food and nutrition

Strong communication skills

Excellent and upbeat customer service

Keeps surroundings throughly organized and sanitary Always strives for successful completion of given

Detail oriented

GED - 2005

Twin Falls High School - Twin Falls, ID

Tech Support (work from home) - April, 2022 to September, 2022 ADT Security Services - Boca Raton, FL

Assisted customers calling in to trouble shoot their alarm systems, cameras, doorbells, or other security related devices Followed guided flows to ensure every step was taken to resolve customer's issue Empathized with escalated customers to provide the best customer service to resolve core issues Provided great customer service and knowledge to each customer engaged with Set up appointments for both virtual and on site technicians Clerk - January, 2022 to June, 2022

Big Smoke - Nampa, ID

Provided excellent customer service to each individual Assisted customers in finding products

Stocked products

Kept products clean and organized

Inventory

Handled customer money/change while proceeding to check out Assistant Manager - February, 2021 to Present

Family Dollar - Nampa, ID

Lead and navigate other employees for a successful work day Assist customers to reach the highest level of satisfaction possible Morning/Nightly paperwork

Counting and documentation of deposits and store safe daily Stocking store/unloading freight/setting up assigned displays throughout store in most presentable and organized manner Professional Summary

Skills

Education

Work History

Direct Service Provider - July, 2017 to January, 2021 Aspire Human Services Boise Office - Boise, ID

Assisted individuals with disabilities succeed in their everyday living; including assistance with daily nutrition, success in taking medications, and any further assistance with everyday hygiene.

Completion of everyday data; keeping track of individuals progress with each assigned program, ensuring availability of any adaptive equipment needed for success, as well as recordings of their daily meal intake. Assistance with basic household chores to ensure cleanliness and safety of individuals home. Kitchen crew member - February, 2017 to June, 2019 Flying Pie Pizzaria & Bistro- Broadway - Boise, ID Successfully followed orders to reach highest level of customer satisfaction. Kept a clean and sanitary work environment; completed daily cleaning list with team members. Communicated clearly and effectively with other team members throughout shift to ensure customers are cared for correctly and in a timely manner.

Took orders over the phone; providing customers with knowledge of our product and providing customer service with each phone call.

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