Customer Service Assistant Manager
Resume:
Arunee Sukkasem
Location: Boston, MA
**********@*****.***
Professional Profile
I am a problem solver. Furthermore, I have excellent skills in problem-solving. I can identify key issues and implement solutions. The enthusiastic results-driven individual who quickly adapts to new procedures. I can take the lead as well as collaborate on projects, tasks, and assignments. I am outgoing with strong and effective organizational and communication skills including proficient with a varied computer package.
Skills
Customer Service
Microsoft office Suite
Call Handling
Analytical
Clear Communication
Troubleshooting/problem solving
Interpersonal skills
Support Experience
Career Summary
Concentrix Services Co., LTD.
Digital Marketing Advisor, August – November 2021
Key responsibilities
Provided excellent customer service by answering and directing customer questions in a professional and courteous manner
Work cross-functionally with other teams e.g., Key Account Management team, Marketing team, Core team to execute scaled projects
Collaborate with an external platform as partners to drive initiatives and identify opportunities
Develop strategies and tactics to drive revenue and increase marketing performance efficiency
Act as an internal advocate to pitch troubleshoot and resolve marketing solutions
Plans and executes all web, SEO/SEM database marketing, email, social media, and display advertising campaigns
Designs builds and maintains our social media presence
Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs)
Identities trends and insights and optimizes spending and performance based on insights.
Utilized strong analytical ability to evaluate end-to-end customer experience across multiple channels customer touchpoints
Identifies critical conversion points, drop-off points, and optimized user funnels
Jah’s Love Creation, LLC
Assistant Manager & Head of Customer Service, August 2016 – February 2021
Key responsibilities
Provided excellent customer service by answering and directing customer questions in a professional and courteous manner
Proficient in Microsoft Office Suite and managing arranging and coordination executive calendars, travel contacts, conference bridges, appointment and events
Oversaw and negotiated global product sourcing and procurement
Trained/mentored all new associates in the presentation and sales of company’s product
Increased sales numbers and launched customer relations programs
Helped customers and merchants identify services and products that best suited their needs
Upgrade service and offer additional service packages or options
Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service
Followed up with customers to ensure the problem is resolved in a timely manner
Provided excellent customer service by answering and directing all incoming calls in a professional and courteous manner
Nexus Innovation of Boston, LLC
Supervisor, Project Coordinator, August 2015 – July 2016
Key responsibilities
Analyze customer needs in terms of current business obstacles, identifying projects and scoping potential solutions
Management of the front of the house, and ensuring customer satisfaction
Marketing and maximizing sales revenue, and general efficiency of the business
Creation of daily/weekly/monthly financial reports and analysis
Assist Manager in planning and executing customer service functions, plan, coordinate and assign daily
workload
Ensure that customer inquiries and concerns promptly response and maximized customer satisfaction
Assist in resolving customer concerns and developing customer focused environment
Identify and resolve problems that affect customer service quality and efficiency
Handle high volumes of customer calls and work well under pressure
Oracle Corporation Co., Ltd.
Business Development Consultant, November 2011 – April 2012
Key responsibilities
Analyze customer needs in terms of current business obstacles, identifying projects and scoping potential Oracle solutions
Manage customer calls and web presentations
Present and articulate product features, benefits, future product direction and overall Oracle solutions
Responsible for building sales pipeline
Coordinate sales efforts with both inside and Field sales reps
Manage multiple projects simultaneously
Cold calling to uncover qualified sales opportunities
Evos Company Limited
Customer Support, August 2010 - October 2011
Key responsibilities
Oversaw and promptly solved customer related issues and requests for a busy trading company
Managed and maintained quality control over all of Evos online client investment statements and accounts
Coordinated and translated communications between the CEO and our team of employees
Novus International
Receptionist/Call Center, December 2009 - July 2010
Key responsibilities
Scheduling and prepared functions, meetings and events for the executive branch
Booked schedules, travel arrangements and fielded communications for a large sales team
Improved workplace culture with the addition of new events and activities
Industrial Dream
Global Marketing Assistant Manager, January - September 2009
Key responsibilities
Oversaw marketing and customer service within the automotive industry
Trained a team of winning professionals in sales and customer service
Created a successful new rewards program for referrals
Woodland Resort: Bangkok, Thailand
Trainee in the field of Customer Services Divisions, April 2006
Education
Rajamangala University of Technology, Bangkok, Thailand
Bachelor’s degree, Faculty of Business Administration, 2008 Major: Information Systems
Additional Skills and Experience
Computer skills: MS Project, Excel, Word, AutoPlan, Applix Word, Graphics, Photoshop, PowerPoint, and Lotus Notes.
Languages: English and Thai
Volunteer experience: Volunteered for Clean Water Development Project in rural areas (2006)
References available upon request
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