Arunee Sukkasem

Location: Boston, MA

adszc3@r.postjobfree.com

Professional Profile

I am a problem solver. Furthermore, I have excellent skills in problem-solving. I can identify key issues and implement solutions. The enthusiastic results-driven individual who quickly adapts to new procedures. I can take the lead as well as collaborate on projects, tasks, and assignments. I am outgoing with strong and effective organizational and communication skills including proficient with a varied computer package.

Skills

Customer Service

Microsoft office Suite

Call Handling

Analytical

Clear Communication

Troubleshooting/problem solving

Interpersonal skills

Support Experience

Career Summary

Concentrix Services Co., LTD.

Digital Marketing Advisor, August – November 2021

Key responsibilities

Provided excellent customer service by answering and directing customer questions in a professional and courteous manner

Work cross-functionally with other teams e.g., Key Account Management team, Marketing team, Core team to execute scaled projects

Collaborate with an external platform as partners to drive initiatives and identify opportunities

Develop strategies and tactics to drive revenue and increase marketing performance efficiency

Act as an internal advocate to pitch troubleshoot and resolve marketing solutions

Plans and executes all web, SEO/SEM database marketing, email, social media, and display advertising campaigns

Designs builds and maintains our social media presence

Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs)

Identities trends and insights and optimizes spending and performance based on insights.

Utilized strong analytical ability to evaluate end-to-end customer experience across multiple channels customer touchpoints

Identifies critical conversion points, drop-off points, and optimized user funnels

Jah’s Love Creation, LLC

Assistant Manager & Head of Customer Service, August 2016 – February 2021

Key responsibilities

Provided excellent customer service by answering and directing customer questions in a professional and courteous manner

Proficient in Microsoft Office Suite and managing arranging and coordination executive calendars, travel contacts, conference bridges, appointment and events

Oversaw and negotiated global product sourcing and procurement

Trained/mentored all new associates in the presentation and sales of company’s product

Increased sales numbers and launched customer relations programs

Helped customers and merchants identify services and products that best suited their needs

Upgrade service and offer additional service packages or options

Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service

Followed up with customers to ensure the problem is resolved in a timely manner

Provided excellent customer service by answering and directing all incoming calls in a professional and courteous manner

Nexus Innovation of Boston, LLC

Supervisor, Project Coordinator, August 2015 – July 2016

Key responsibilities

Analyze customer needs in terms of current business obstacles, identifying projects and scoping potential solutions

Management of the front of the house, and ensuring customer satisfaction

Marketing and maximizing sales revenue, and general efficiency of the business

Creation of daily/weekly/monthly financial reports and analysis

Assist Manager in planning and executing customer service functions, plan, coordinate and assign daily

workload

Ensure that customer inquiries and concerns promptly response and maximized customer satisfaction

Assist in resolving customer concerns and developing customer focused environment

Identify and resolve problems that affect customer service quality and efficiency

Handle high volumes of customer calls and work well under pressure

Oracle Corporation Co., Ltd.

Business Development Consultant, November 2011 – April 2012

Key responsibilities

Analyze customer needs in terms of current business obstacles, identifying projects and scoping potential Oracle solutions

Manage customer calls and web presentations

Present and articulate product features, benefits, future product direction and overall Oracle solutions

Responsible for building sales pipeline

Coordinate sales efforts with both inside and Field sales reps

Manage multiple projects simultaneously

Cold calling to uncover qualified sales opportunities

Evos Company Limited

Customer Support, August 2010 - October 2011

Key responsibilities

Oversaw and promptly solved customer related issues and requests for a busy trading company

Managed and maintained quality control over all of Evos online client investment statements and accounts

Coordinated and translated communications between the CEO and our team of employees

Novus International

Receptionist/Call Center, December 2009 - July 2010

Key responsibilities

Scheduling and prepared functions, meetings and events for the executive branch

Booked schedules, travel arrangements and fielded communications for a large sales team

Improved workplace culture with the addition of new events and activities

Industrial Dream

Global Marketing Assistant Manager, January - September 2009

Key responsibilities

Oversaw marketing and customer service within the automotive industry

Trained a team of winning professionals in sales and customer service

Created a successful new rewards program for referrals

Woodland Resort: Bangkok, Thailand

Trainee in the field of Customer Services Divisions, April 2006

Education

Rajamangala University of Technology, Bangkok, Thailand

Bachelor’s degree, Faculty of Business Administration, 2008 Major: Information Systems

Additional Skills and Experience

Computer skills: MS Project, Excel, Word, AutoPlan, Applix Word, Graphics, Photoshop, PowerPoint, and Lotus Notes.

Languages: English and Thai

Volunteer experience: Volunteered for Clean Water Development Project in rural areas (2006)

References available upon request

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