Agent Manager

Matthew Strzeszkowski

Louisville, Kentucky • 317-***-**** • ***********@*****.***

Professional Summary

As a food service and automotive manager since leaving the U.S Navy, my experience includes:

Hiring and training of staff – including managers.

Keeping inventories in line while producing budgeted profits.

Going into problem units and working with the managers to identify and solve issues.

Working with district managers to develop a bench of promotable managers available.

Implementing all changes as companies change direction and goals.

Rating at the top in customer reviews and profit margins.

• • • • • •

Work History

Byrider Car Sales – Service Recon Manager

Louisville KY 09/2011 – 07/2022

• Monitored team performance; adhered to service-level agreements; provided detailed

job training.

• Implemented a customer follow-up call program.

• Worked with customers to educate them how following a maintenance program will

lower repair cost in the future.

• Held weekly DOC meetings to keep staff informed of goals and operational changes,

encouraging open communication between all store personal.

• Guided technicians on autorepair and new-vehicle inspections, staying within budget.

• Held job fairs to increase and maintain staffing levels.

Firestone Complete Auto Care – General Manager

Indianapolis, Indiana 02/2000 - 09/2011

• Managed costs, sales and service dept at three locations.

• Hired and trained staff.

• Was responsible for inventory and B2B relationships.

• Held weekly store meetings and set weekly service sales goals.

• Set the record for new store opening revenue for the Midwest Region.

• Set customer-count records for the district.

• Set records for tire sales and service for three years.

Sasha V’s Delicatessen – Owner and General Manager

West Hartford, Connecticut 1996 - 2000

• Maintained business operations and managed daily service.

Friendly Ice Cream -- General Manager

West Hartford, Connecticut 1991 - 1996

• Responsible for sales and profits of family restaurant.

• Managed food cost, achieving the second lowest cost of 130 units.

• Maintained staff in store and worked with District Manager to train manager-level hires.

McDonalds Corporation – Store Manager

Hartford, Connecticut 1981 - 1991

• Managed daily operations at several locations.

• Responsible for sales, staffing and profits.

• Achieved top scores for profits and cleanliness reports among units.

United States Navy – Mess Specialist, USS Bergall

• 4-Year enlistment.

• Honorable Discharge.

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