Customer Service Regional Sales

Manny Rodriguez

Tucson, AZ ***********@***.*** 520-***-****

Executive Regional Manager

Bi-lingual results-oriented achiever adept at creating and delivering high-impact sales presentations and negotiating win-win solutions. Record of integrity, articulate communicator, dependability and exceptional customer service. Broad-based strengths include:

P&L Budgeting · Product Planning

Data Analytics · Brand Development

Corporate KPIs · Change Management – Guest Service

Sales and Operations Management · Team Building, Leadership, Mentoring & Coaching

Career History

Pilot Company, Knoxville, TN, Travel Centers 2015 - Present

Vice President Regional Sales

·Reduced turnover from 125% to 65% through implementing training initiatives including an ALP

·Reeducate 1,000 team members through comprehensive eLearning programs

·Built regional sales to #1 in Zone; opened 5 One Nine Network Stores with construction, helped with new dealer operations, (Nogales AZ and Gila Bend AZ), real estate, and merchandising teams

·Identified areas for new opportunities, by increasing sales, $450 million to $550 million, by hiring key personnel for the right

position

·Drove compounded growth by 13% in retail and assets

·Increasing sales from $50M to $100M in a 2-year period

·Transformed field from task-driven to a sales culture by focusing on KPIs, education, processes, incentives and

implementing a guest culture

Dramatically increased top-line margin growth of $50M

Reduced labor costs $1.2M and expenses $1.8M

Shifted the regions culture by working closely with regional team and support management to deploy and develop talking points and set store specific sales targets

Increased sales growth by 5%, reduced food costs 3%, decreased maintenance costs $600K, and eliminated liabilities $700K

Carried out complete evaluation of all business functions for five chains, (Wendy’s, Subway, Taco Bell, McDonald’s, and Arby’s),

Modified pricing structures, built bonus program, optimized communications, renegotiated vendor contracts, and remodeled/repaired / restaurants

National Stores, Inc., Gardena, CA, American off brand retail, home, and apparel 2008 – 2015 Southwest VP/ Director of Stores,

Reduced overstock by $8M by working closely with regional distribution to enact efficiencies

Achieved less than 1.2% shrink, ranking in the top 10% nationwide in Margin, Sales and Revenue

Instituted KPI Scorecard to measure store performance. Identified key business drivers and prioritized ranking of data points for sales productivity, overall sales of $400M, operational costs, shrink, inventory control and technician productivity.

Direct oversight of 10 district managers and indirect supervision of 3,100 person staff in CA, AZ, NM,TX,FL,& Puerto Rico

Board member for the “Renaissance Project” to raise funds for the community

Created 2 murals within the community

Designed and built the New Year’s Ball

Education/ Professional Development

BA, Cal State Fullerton

Situational Leadership & Dimensional Management Training

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