Service Representative Data Entry

Marie Pramataris

*** ***** **. #*, *********, MA 01830

Ph.: 1-978-***-****

Email:***************@*****.***

Actively seeking a career opportunity in customer service where I can assist consumers to process orders and help solve customer issues while in a fast-paced environment with a committed goal to providing excellent service.

Education:

Kaplan University/Online

Associate of Applied Science in Business Administration

Experience:

Global Response Corporation, Margate, FL; 05/2013-10/2013

Customer Support Specialist/Temp position

• Answered incoming calls for a retail brand catalogue company to process orders and provide customer support. • Data entry • Processed returns and/or exchanges • Solved a variety of problems with one call resolution • Delivered superior customer service before, during, and after every call

Pike Communications, Beverly, MA; 03/2003-01/2008-Customer Service Representative/Lead

• Answered incoming calls in a call center environment for a telecommunications agency • Promoted to Help Desk to assist and explain instructions while resolving technical support issues • Provided prompt and courteous service to consumers regarding different types of products, and services • Researched customer database to track all shipping and billing inquiries • Responded to customer order requests by phone, fax and email • Assisted with other prestigious client projects as needed

Jon-Jay Associates/E.V.S, Peabody, MA; 09/1999-11/2001 Customer Service Representative

• Answered incoming calls in an office setting for an employment verification service • Conferred with state & government agencies over the phone to provide employee verifications • Redirected all third-party agencies to an alternate source for information • Handled personal information in strict confidentiality • Provided exceptional customer service to clients • Data entry into company database • Assisted with sorting, and transporting incoming, and outgoing daily mail

Strengths:

●Intermediate knowledge of computers, and software

●Great written & verbal communication skills

●Detail-oriented with excellent organization

●Ability to work without constant supervision

●Dedicated to going that extra mile to ensure customer satisfaction

Contact this candidate