Customer Service Representative

CAREER SUMMARY

Empathetic and detailed oriented customer service representative with over

** ****** ********* ** *** facets of customer service protocols such as phone

calls and managing customer accounts. lam skilled at delivering excellent

Danielle customer service experiences and satisfaction while assisting organizations

achieve their goals and objectives. Instrumental in streamlining and

training staff,

Pind. improving processes, enhancing productivity solutions and coaching and

407-***-****

SKILLS

Customer focused

Critical thinker

Problem solver

Excellent with time management

Task oriented

Adaptable to change

Team player

Excellent oral and written communicator

Great decision maker

EXPERIENCE

PAYROLL SPECIALIST

GREENSBORO, NC

PAYCHEX- JUNE 17, 2022-PRESENT

© PROCESS PAYROLL FOR CLIENTS

* TROUBLESHOOT PAYCHEX PAYROLL PORTAL

© WALK CLIENTS THROUGH MAKING CHANGES TO EMPLOYEES

DEDUCTIONS, EARNINGS AND ASSISTING WITH LOG IN ISSUES.

ANSWERING TAX QUESTIONS

© OPENING CASES FOR CLIENTS WITH TAX DISCREPNCIES

+ ANSWERING BILLING QUESTION-APPLYING CREDITS AND CHARGES

WHEN APPROPRIATE

+ ANSWERING CLIENTS QUESTIONS VIA EMAIL, CHAT AND ON THE

PHONE

Personal Shopper

Atlanta, GA

SHIPT-June 2021-August 2022

Shop for and deliver groceries using an online app

Scheduling and accepting orders

Communicating with the customer via text or calls for any

updates on the order.

Timely delivery of orders

Contact this candidate