Data Entry Service Representative
Resume:
PAMELA J GRIMM
936-***-**** ******.*.*****@*****.*** LUFKIN, TX 75904
SUMMARY
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
SKILLS
Call Center Operations
Customer relations
Problem-solving abilities
Retail sales customer service
Inbound and Outbound Calling
High-energy attitude
Credit card payment processing
Office equipment proficiency
Clerical support
Adaptive team player
Documentation research
Outstanding clerical abilities
Patient rapport
Medical terminology
Medicaid knowledge
Verifying data accuracy
Filing and data archiving
Understands grammar
Data Entry
Strong interpersonal skills
Multi-line phone proficiency
Pleasant demeanor
Customer service-oriented
Excellent communication skills
EXPERIENCE
Customer Service Representative, Slingshot/Workwave, March 2020-Current
Lufkin, TX
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Explained benefits, features and recommendations to maximize client retention.
Customer Care Representative, Sodexo Food Service, October 2018-March 2020
Lufkin, TX
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Delivered customer support to high call load each shift.
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Accepted cash and credit card payments, issued receipts and provided change.
Learned roles of other departments to provide coverage and keep store operational.
Customer Service Representative, Etech, October 2017-September 2018
LUFKIN, Texas
Sales of wireless phones and accessories
Assist customers with minor account issues
Troubleshoot minor issues with wireless phones
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Refer unresolved customer grievances to designated departments for further investigation
Determine charges for services requested, collect deposits or payments, or arrange for billing
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Solicit sales of new or additional services or products
Order tests that could determine the causes of product malfunctions
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
Review insurance policy terms to determine whether a particular loss is covered by insurance
Production Worker, Pilgrims Pride, September 2012-October 2017
LUFKIN, Texas
Utilizes knives, cleavers, meat saws, band saws, and other equipment to perform meat cutting and trimming
Promotes safe work environment for all employees
Uses methods and procedures to eliminate problems and to improve quality
Operate machinery used in the production process, or assist machine operators
Place products in equipment or on work surfaces for further processing, inspecting, or wrapping
Examine products to verify conformance to quality standards
Start machines or equipment to begin production processes
Observe equipment operations so that malfunctions can be detected, and notify operators of any malfunctions
Remove products, machine attachments, or waste material from machines
Lift raw materials, finished products, and packed items, manually or using hoists
Transfer finished products, raw materials, tools, or equipment between storage and work areas of plants and warehouses, by hand or using hand trucks or powered lift trucks
Pack and store materials and products.
Customer Service Representative, Etech Inc, February 2012-July 2012
LUFKIN, Texas
Maintained customer satisfaction, and contribute to company success
Established rapport with clients and exceeded monthly sales quota
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Refer unresolved customer grievances to designated departments for further investigation
Determine charges for services requested, collect deposits or payments, or arrange for billing
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Solicit sales of new or additional services or products
Order tests that could determine the causes of product malfunctions
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
Review insurance policy terms to determine whether a particular loss is covered by insurance
Data Processing Clerk, A Pineywoods Home Health Care Inc, December 2004-January 2012
LUFKIN, Texas
Answer multi-line phone
Created spread sheets, transcription, word processing, and desktop publishing
Managed multiple data entry projects at once
Delivered high quality multiple data entry projects at once
Scan documents into database
Locate and correct data entry errors, or report them to supervisors
Compile, sort, and verify the accuracy of data before it is entered
Compare data with source documents, or re-enter data in verification format to detect errors
Store completed documents in appropriate locations
Select materials needed to complete work assignments
Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
Property Damage Claims Representative, Union Pacific Railroad, May 2002-December 2004
Texas
Receive phone calls from customers
Input information into computer about customer and details of the property damage,
Investigate claim and approve or deny,
Process for payment
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Refer unresolved customer grievances to designated departments for further investigation
Determine charges for services requested, collect deposits or payments, or arrange for billing
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Dental Technician, United States Navy, February 1988-February 1994
Texas
Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
Record treatment information in patient records
Expose dental diagnostic x-rays
Take and record medical and dental histories and vital signs of patients
Assist dentist in management of medical or dental emergencies
Provide postoperative instructions prescribed by dentist
Instruct patients in oral hygiene and plaque control programs
Order and monitor dental supplies and equipment inventory
Fabricate temporary restorations or custom impressions from preliminary impressions
Make preliminary impressions for study casts and occlusal registrations for mounting study casts
Pour, trim, and polish study casts
Clean and polish removable appliances
Clean teeth, using dental instruments
Fabricate and fit orthodontic appliances and materials for patients, such as retainers, wires, or bands
EDUCATION AND TRAINING
High School Diploma
Cy-Fair High School, Cypress TX June 1979
Bachelor of pschology
Counseling Psychology, Colorado Technical University, Colorado Springs CO
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