Loan Processor Customer Service

TALON JORDAN

Phone: 818-***-****

************@*****.***

Professional Summary

Mortgage Industry professional with Team Management, Loan Processing, Account Executive experience, and comprehensive knowledge of Conventional and Government programs. I have a strong desire to be successful and to be the best in my field. My qualifications include project management, exceptional communication skills, customer service, and the ability to multitask.

Areas of Expertise

Customer Service Oriented Loan Origination

Team Management Able to Meet Deadlines

Problem Solving Self-Motivated

Speed Efficiency and Accuracy Strong Analytical skills Strong Organizational Skills

Work Experience

Hozoro Mortgage -Joseph Dio Holdings Inc November 2021- Current Senior Loan Processor (Remote)

Fullerton, CA

Responsible for a pipeline of 30 to 40 loans ensuring closing dates are met. 90% of my pipeline are Purchase loans.

Ensure effective communication with Loan Officers and Borrowers to obtain conditions with a sense of urgency. Maintain great relationships with everyone involved in the loan process resolving any issues/concerns promptly.

Review loan-related documents such as financial statements, income, tax returns, credit reports, employment history appraisals, and title information to prepare loan packages for various lenders

Process FNMA/FHLMC, FHA, VA, USDA, and Jumbo loans. Knowledgeable of Investor guidelines for each product.

Analyze and calculate various incomes.

Coordinate and schedule loan closings with Escrow.

Assist with obtaining and clearing funding conditions. SRE Mortgage Alliance Inc October 2020 to November 2021 Senior Loan Processor (Remote)

El Segundo, CA

Serve as the main point of contact for Mortgage Loan Officers, Real Estate Agents, Borrowers, and Underwriters to facilitate a timely loan closing.

Responsible for reviewing and analyzing various applicant documents such as tax returns, credit reports, assets, and property information

Ensure the file has all the required and correct documentation to submit a complete package to underwriting.

Retrieve and review all PTD’s conditions received from all parties and Underwriting conditions are cleared timely.

Order loan documents and coordinate with third-party escrow companies for a timely closing.

Rework loans to new terms, and identify additional conditions as needed to ensure a viable credit decision

Ensure that all loan files, credit packages, and disclosure packages comply with company lending policies, as well as state and federal lending guidelines

Stearns Lending LLC March 2020 to October 2020

Senior Loan Processor

Lewisville, TX (Remote)

Prepares mortgage loan files by reviewing loan applications and obtaining any additional information.

Obtains loan documentation by ordering credit reports, appraisals, title, and other related items.

Identifies mortgage loan application and documentation deficiencies.

Process FNMA/FHLMC, FHA, VA, and Bond Loans.

Review income and assets documentation to ensure they are complete and compliant with program guidelines.

Run AUS, DO, DU or LP.

Schedule closing with the borrower and title company.

Works with the Post-closing department to resolve any funding issues.

Maintains customer confidence and provides outstanding customer service. Reliance First Capital LLC January 2016 to March 2018 Loan Processing Manager

Plano, TX

Manage the Loan Operations department which consists of Loan Processors and Loan Set Up.

Supervise processing of loan applications and active pipeline

Managed workflow to ensure submission and processing closing deadlines are met.

Assign workload to staff.

Implement and review operational policies and procedures to improve the loan operation process.

Provide answers and solutions for escalations regarding the loan process.

Communicate with vendors, underwriters, sales team, and real estate agents about loan files.

Motivate and coach staff to achieve their goals. Assist with enhancing customer service skills.

Communicate company policy changes and guidelines with the team.

Recruit, interview, hire, train and evaluate staff. Reliance First Capital LLC April 2015 to January 2016 Senior Loan Processor

Plano, TX

Verify data entry of the application in the Loan Operating System against the submitted application.

Review income and assets documentation to ensure they are complete and compliant with program guidelines.

Run AUS, DO, DU or LP.

Order title, appraisal, and review for accuracy and resolve/clear any liens or judgments.

Request any necessary documentation as needed from the borrower and third-party vendors.

Order FHA Case number, CAIVRS, and LDP/GSA searches through FHA Connection.

Recalculate income to confirm the figures are correct.

Verify real estate taxes and hazard and insurance are paid to date.

Schedule closing with the borrower and title company.

Worked with the Post-closing department to resolve any funding issues. Navy Federal Credit Union

Mortgage Loan Officer May 2014 to March 2015

Arlington, TX

Market and sells mortgage loans to Navy Federal members.

Conduct weekly in-person calls to real estate agents, brokers, financial advisors, and other potential referral sources to develop new individual borrower leads.

Interview and counsel prospective mortgage clients face-to-face, over the telephone, and by e-mail.

Evaluate and recommend financing alternatives.

Review loan applications for the preliminary analysis as well and completeness

Review automated recommendations to approve the loan or refer it for further analysis.

Prepare loan disclosures required by Federal/state laws

Request and obtain documentation needed and forward it to the Loan Processor and/or Mortgage Underwriter.

Maintain a good working relationship with team members.

Follow up on unanswered requests for documentation.

Maintain contact with the client, Realtor, and or Builder during the entire loan process.

Participate in events to build ongoing business such as seminars, trade shows, and branch office promotions.

Respond to inquiries and resolves problems.

Green Tree Servicing February 2013 to April 2014

Mortgage Loan Processor

Dallas, TX

Process Conforming, Non-conforming, Jumbo, FHA, VA, and USDA Rural Development loans. Proficient in collateral review.

Review appraisals, credit reports, title reports, and employment history to prepare the file for underwriting submittal.

Order all required verifications to close the loan promptly. Perform high-volume time-sensitive tasks related to the loan process. Analyze complex loan transactions.

Close a minimum of 30 loans per month.

LAR Mortgage Inc April 2007 to August 2012

Processor- Mortgage Loan Processor

Burbank, CA

Review purchase, refinances, short sales, and loan modification transactions.

Analyzed Fannie Mae DU online approvals, credit analysis, property value analysis, and appraisal review, ensuring the borrower qualified, calculated the correct DTI ratio, and verified the borrower’s documentation.

Experienced with lending guidelines and loan products such as Fannie Mae, Freddie Mac, FHA, and VA.

Maintain company quality control standards, underwriting turn times, and customer service. Loan Link Financial May 2005 to February 2007

Account Executive

Aliso Viejo, CA

Develop loyal business relationships with successful mortgage brokers

Provide brokers with training on pricing and guidelines on various loan products.

Able to manage multiple accounts with accuracy.

Educate brokers on loan products to ensure a smooth process once was submitted.

Set appointments to market loan products

Return Broker calls consistently and promptly to create value for my service

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