Manager 15+ years experience
Resume:
Ervin A. Ross
Woodstock, Ga *0189
********@*****.***
PROFESSIONAL SUMMARY:
Over twenty years of leadership and big box supermarket experience specializing in excellent customer service and team development. Highly skilled in maintaining high performance in Key Performance Indicators to reduce loss and increase profitability. Team player who thrives in fast paced environments while maintaining high quality standards.
CORE STRENGTHS:
●Excellent verbal and written communication
●Premier Customer Service Skills
●Exceptional Team leadership
●Critical thinking and creative problem solving
●Proficient merchandising and product paring skills
●Culture driver and motivating leader
●Maintaining perpetual inventory operations
Employment
Publix Supermarkets
Deli Department Manager/Manager-In-Charge (MIC) 2003-present
Department manager for team of 7+ employees
Opening and closing of total store to include overall business preparedness and oversight
Lead and maintain total operations and profitability of the deli department
Responsibilities include hiring, training, and developing new and existing associates, managing payroll, forecasting for production needs, identifying shrink opportunities, food safety guidelines and education, and managing inventory using both manual and perpetual inventory systems
Process and manage maintenance requests to ensure high quality store standards
*ADD RECOGNITION*
Assistant Deli Manager 2000-2003
Partnered with department manager to drive team engagement and maintain overall operations of deli department
Deli Clerk 1996-2000
Performed in a fast-paced environment
Provided premier quality service to customers
Maintained cleanliness and sanitation of deli department
EDUCATION
●1995-1999 attended Valdosta State University, Valdosta, GA pursuit of BFA
●2001-2003 attended Armstrong Atlantic State University, Savannah, Ga pursuit of BFA
●2005-2009 Kennesaw State University, Kennesaw, GA, BFA: Ceramics and Sculpture
CERTIFICATIONS
●National registry of Food Safety Professionals, No. 21785814
●American Red Cross, Adult and Pediatric CPR certified: ID 00HEPTF (*ADD DATES*)
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