Service Representative Customer
Resume:
Britney Mason
*************.**@*****.***
RADNET MANAGEMENT INC – Plano, TX
November 2016 to March 2020
Customer Service Representative Tier II/ Floor Support
Assisting Agents with escalated calls and accounts
Answering incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm and helpful manner
Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism.
Update patient demographics and insurance information as needed
Obtaining information to facilitate claim payment, enter necessary insurance data and refile claims with insurance companies.
Review patient accounts to determine why there is an outstanding balance and effectively explain the details.
Process payments over the phone from patients.
Negotiate payment arrangements with patients.
Explain insurance company's explanation of benefits (EOB).
Participate in projects/meetings and perform other duties as assigned by management to better assist the patients and agents.
State Farm
April 2015 to March 2016
ILR Fire/Auto Claims Associate
Communicating with customers and associates over the telephone, mobile app, click-to-chat, and internet reporting
Gathering and documenting loss information
Working in a collaborative team environment to handle a large volume of claims and telephone calls
Using State Farm claims systems and other technologies to perform job duties
Star Beauty
July 2013 to Febuary 2015
Beauty Advisor
Greeting customers upon their arrival
Helping customers find the products that meet their needs
Suggesting products, explaining how the products work
Sell customers as many products as possible.
Demonstrate how to use products, performing makeovers, and operating the cash register.
Education
High School Diploma
James Madison High School - Dallas, TX
August 2003 to May 2007
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