Event Coordinator Customer Service
Resume:
Vallejo, CA *****
***********@*****.***
Veteran Operations Manager with expertise in special events planning. Successfully grows business through word-of-mouth referrals and effective print and digital marketing strategies. Consistently exceeds clients' expectations by managing costs and recognizing opportunities for improvement. Education:
Solano Community College
Fairfeild, CA 94533
Associate of Applied Science
Business Management
Certifications:
● Licensed Commercial Driver - 1991 to present
● First Aid, CPR. AED unit Certified, Red Cross - 1989 to current
● Licensed Hazmat Commercial Driver - [1998 to present Skills:
Operations Manager/Event Coordinator Specialist
● Efficient routing
● City and non-city driving
● Clean driving history
● Reporting skills
● Kept accurate logs of all deliveries and trips.
● Hazmat, Doubles, Triples, Tanker and Motorcycle endorsement
● Regulatory compliance
● Greeted and interacted with customers in a cordial manner.
● Driving and transportation
● Safety protocols
● Drove a Fuel Tanker and ensured that all safety protocols and procedures were followed.
● Forklift and pallet jack, commercial vehicles expertise
● Safe driving techniques
● Route management
● Confidentiality understanding
● Passenger support
● Money Transfer Systems
● Schedule management
● Vehicle maintenance
● Loading and unloading goods
2.
Deanna Dickey - Vallejo, CA 94590
Operations Manager/Event Coordinator Specialist
Touro University California
Vallejo, CA
Mar 2017 to Present
● Oversaw event logistics, venue scheduling and accommodations.
● Maintained close communication with clients to mitigate service issues.
● Coordinated vendors, timelines and budgets for events.
● Selected décor and event materials fitting clients' requests and vision.
● Directed event production in collaboration with sponsors, hosts and internal teams.
● Assessed event success and identified improvement areas through client feedback.
● Networked to obtain potential event sponsors.
● Designed and maintained spreadsheets documenting vendor, facility and guest information.
● Scheduled and managed transportation for event participants.
● Boosted client satisfaction through administration of on-site service requests and event logistics management.
● Hosted large groups by engaging with attendees during annual events.
● Partnered with dispatch to stay on top of customer needs and adjust plans to accommodate last-minute changes.
● Upheld strict deadlines and achieved consistent positive recommendations from customers.
● Unloaded freight at customer locations and documented merchandise issues for supervisor review and handling.
● Utilized pallet jacks and forklifts to load and unload materials off trucks. 3.
Deanna Dickey - Vallejo, CA 94590
Commercial Truck Driver
Pacific Pride Distribution
Antioch, CA
Jul 2016 to Feb 2017
● Kept the vehicle clean and presentable to maintain a solid company reputation.
● Maintained safe driving habits to protect property and the general public on roadways.
● Planned and followed efficient routes using physical maps and GPS applications.
● Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
● Completed logs and reports for every trip detailing fuel delivery times, mileage covered and amount of fuel consumed.
● Secured materials and equipment for transport to prevent damage to goods during transit.
● Inspected vehicles regularly to identify issues quickly, reporting problems to company mechanics.
● Inspected every load to check for damages and security.
● Planned destinations and mapped out routes to maintain on-time deliveries.
● Loaded, balanced and secured product to safely transport goods.
● Planned efficient routes and adjusted strategies based on current weather and traffic information.
● Adhered to all Department of Transportation processes when delivering hazardous chemicals on highways.
● Maintained telephone and radio contact with supervisor to receive delivery instructions.
● Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
● Operated tanker trucks safely by complying with company policies and major driving rules.
● Partnered with dispatch to stay on top of customer needs and adjust plans to accommodate last-minute changes.
● Upheld strict deadlines and achieved consistent positive recommendations from customers.
● Unloaded freight at customer locations and documented merchandise issues for supervisor review and handling.
● Utilized pallet jacks and forklifts to load and unload materials off trucks. 4.
Deanna Dickey - Vallejo, CA 94590
Professional Entertainment MotorCoach Operator
PreFast Buildings
San Francisco, CA
Jan 2013 to Jul 2016
● Planned and executed efficient routes to optimize time and fuel costs.
● Documented customer service issues, expenses, mileage and other key information.
● Utilized GPS to optimize routes and continuously meet estimated delivery times.
● Monitored traffic conditions and applied defensive strategies to avoid accidents.
● Achieved consistently high customer scores due to exceptional service.
● Documented daily mileage, gas and other data.
● Consulted with customers to gain feedback and address product or service concerns.
● Transported clients to events and programs according to activity schedules.
● Offers riders information about local attractions and restaurants.
● Saved on gas costs every month by planning more efficient routes.
● Inspected vehicles before and after every trip to assess performance and maintenance requirements.
● Checked the vehicle after shift for damage.
● Demonstrated professional conduct with clients to deliver outstanding customer service.
● Interacted with customers pleasantly to meet needs and drive satisfaction.
● Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
● Coordinated with team members and remained flexible in work scheduling to meet service needs.
● Transported clients to specified destinations safely and on-time.
● Logged deliveries, drop-off times and special conditions in the Word system.
● Obeyed traffic laws and followed established traffic and transportation procedures.
● Operated the Entertainment Motorcoach professionally and interacted with passengers to foster pleasant rides.
● Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
● Transported passengers on predetermined routes while obeying traffic regulations.
● Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.
● Used navigation equipment and two-way radio while focused on safety and efficiency.
● Completed accident and incident reports accurately and legibly at end of scheduled stop Regulated heating, lighting and ventilating systems for passenger comfort.
● Charted upcoming routes using both GPS technology and maps.
● Followed all safety protocols and company processes and procedures.
● Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
● Uphold strict DOT reporting records for trips, vehicles and notable incidents.
● Maintained vehicle safety by monitoring, instructing and correcting passengers.
● Drove specified routes in compliance with traffic regulations and time schedules.
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