Non-Profit Administrator

CHERYL APFEL

***********@*******.*** 1-805-***-**** Rainier, WA 98576

SUMMARY

Qualified Administrator and Bookkeeper with over 40 years of office management. Successful background helping businesses grow through improved organization and smart financial decisions. Highly organized and detail-oriented administrative professional excels in office management. Resourceful and adaptive team leader with expertise in project management, financial tracking and customer relationship management.

SKILLS

• Microsoft Office Suite /Quickbooks Bookkeeping

• Multiple Priorities Management

• Work Planning and Prioritization

• New Hire Onboarding / Employee Supervision

• Events Coordination

• Customer Service

• Budget Development

• Problem-Solving, Decision Making

• Timesheet Processing

• Expense Monitoring

• Record-keeping and Filing

• Supplies Ordering

• Multi-Line Phone System

• Attention to Detail

• Executive Support/ Information Confidentiality

• Honest and Ethical /Personable and Approachable

CHERYL APFEL

***********@*******.*** 1-805-***-**** Rainier, WA 98576 Page 2

EXPERIENCE

Saint John’s Lutheran Church Arroyo Grande, CA

Administrator – Bookkeeper

10/1989 - 01/2022

Front office main point of contact. Answered multi phone lines to take messages or redirect calls to appropriate colleagues. Improved office organization by developing filing system and customer database protocols. Followed up with customer accounts to resolve unpaid or past due accounts. Identified needs of customers promptly and efficiently. Served as liaison between certain departments to implement new improvement plans and changes. Enforced company policies, answered coworkers' questions and trained new personnel. Established and oversaw implementation of successful budgeting and accounting systems to improve efficiency and reduce costs. Checked office stock to determine supply levels and maintain inventory. Tracked outgoing and incoming money of and assisted in quality control management duties. Prepared accounting transactions and documents and updated procedures for management. Reviewed financial statements and sales and activity reports to measure productivity and goal achievement. Monitored payroll, credit card purchases and invoicing. Verified transaction information, scheduled and prepared disbursements and obtained payment authorizations to properly pay invoices.

Creative Tile & Carpet Oceanside, CA

Partner

01/1978 - 06/1989

Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities. Enhanced customer satisfaction and store operations through relationship building and daily problem-solving. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Updated and maintained store signage and displays. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Oversaw inventory management. Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits. Answered product questions with up-to-date knowledge of sales and promotions. Delivered excellent customer service and adhered to standard practices to maximize sales. Oversaw storewide merchandising benchmarks to maintain operational excellence. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Reviewed customer feedback to make operational improvements and promote satisfaction. Managed inventory tracking and physical inventory counts to minimize loss.

Education and Training

Allan Hancock College Santa Maria, CA

Business Administration

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