Data Entry Administrative Assistant
Resume:
KELLY MING
Kingwood, TX 77339
*****************@*****.***
WORK EXPERIENCE
Personal Shopper
H-E-B – Temple, TX July 2021 – Current
Select, sort, and unload items to complete eCommerce online orders. Use digital tool to select items necessary to complete online orders, pack and put away orders and retrieve orders for customers. Answers product related questions. locates products and helps in-store customers as needed. Provide superior customer service, communicates with department managers. Follow standard operating procedures.
Appeals & Grievances Counselor
Insight Global – Temple, TX January 2021-July 2021
• Analyze and resolve verbal and written claims and authorization appeals from providers and pursue resolution of formal grievances from members. Assist with HEDIS production functions including data entry, calls to provider's offices, and claims research.
Customer Service Representative
OptumRx/United Health Care - Temple, TX January 2019 to September 2019
• Principal accountability: Provide prompt, accurate responses to caller's inquiries regarding prescription drug benefit plan information and plan limits to members and providers. Assist in answering inbound calls related to placing refill prescription orders and processing questions regarding the mail order pharmacy operation. Handle calls and correspondence regarding pharmacy issues from providers/physicians and members. Identify and respond to inquiries, complaints, dissatisfaction, grievances and claim issues. Fill prescriptions from members' accounts, set up automatic refills, accept payments and set up payment arrangements. Transfer to registered staff pharmacists for clinical questions all while maintaining strict HIPAA compliance.
Administrative Assistant
AC Central - Temple, TX May 2014 to December 2018
Principal accountability: Provide prompt, accurate customer service to a large commercial supplier. Receive orders electronically and transmit them to the vendors, generate monthly invoices, act as liaison between shipper and vendor. Communicate shortages and order discrepancies between supplier and vendor.
Medical Records Data Abstraction Specialist
CIOX Health
February 2016 - February 2017
Principal accountability: Travel to and from assigned physician offices, clinics, hospitals, etc and log in to their EMR systems and retrieve data as assigned and upload to a secure server using supplied equipment while maintaining a professional attitude and appearance at all times. Independently and discreetly complete the task while avoiding disruption to the clinic/office staff and adhering to HIPAA at all times.
Administrative Assistant
Temple High School - Temple, TX September 2014 to March 2015
Principal accountability: Primarily responsible for handling all clerical tasks in high school assistant principal's office. Answer phone, file records and greet visitors. Read and respond to mail and email from parents, students, teachers and others. Record student attendance, handle student or teacher request and report to school administrators. Handle discipline and supervision of student aides and students removed from classrooms.
Office Manager
KMK Construction - Temple, TX January 2014 to September 2014
Principal accountability: Schedule appointments, accounts receivable, accounts payable, maintain inventory, customer relations, purchasing.
Administrative Assistant
Baylor Scott & White Health - Temple, TX May 2011 to December 2013
Principal accountability: Provide quality clerical support by greeting and directing patients, scheduling appointments, managing all forms of correspondence, perform data entry. Act as liaison between physicians and patients, provide strong written and verbal communication skills.
Administrative Assistant
Oklahoma State Board of Pharmacy - Oklahoma City, OK October 2009 to May 2011
Principal accountability: Provide prompt, accurate and professional administrative support to pharmacists, pharmacies, pharmacy techs throughout the state of Oklahoma. Responsible for transferring all paper records to digital, creating and maintaining mail merge.
EDUCATION
Associate in Health Information Technology
Penn Foster College - Scottsdale, AZ March 2019 to April 2020
Some College in Pre-Nursing
Oklahoma State University - Oklahoma City, OK September 2009 to May 2011
Some College in Education
Abilene Christian University - Abilene, TX September 1982 to December 1984
• Customer service • Customer support • Billing
• Medical coding
SKILLS
• Transcription
• CSR
• Coding
• Medical terminology
• Pharmacology
• Microsoft office
• Word Processing
• Proofreading
• English
• Anatomy Knowledge
• Microsoft Word
• Accounts Receivable
• CPT Coding
• ICD-10
• Medical Billing
• Medical Office Experience • Physiology Knowledge
• QuickBooks
• ICD Coding
• Insurance Verification
• ICD-9
• Medical Records
• EMR Systems
• Insurance Verification
• HIPAA
• EMR Systems
• ICD-10
• Medical Records
• Account Reconciliation
• Phone Etiquette
• Medical Scheduling
• Epic
• Quality Assurance
• Hospital Experience
• Data Entry
• Microsoft Power Point
• Auditing
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