Front Desk Customer Service

laurette kabeya

**** ******* ***** *** ****, North Richland Hills, Texas, 76182, US 469-***-**** ************@*****.***

- Customer service experience, front desk hotel supervisor, and gate agent for American airlines. I speak French, English, Lingala and Tshiluba

Patience

Self-control

Clear communication

Good attitude

Adaptability

Problem solver

Empathy

Technical knowledge

Active listening

Creativity

Timeliness

Open-mindedness

2007 High School - lycee de limeter - Kinshasa, Democratic Republic of the Congo Accounting and computer

2010 Associate of Arts - Institut Facultaire des Sciences de l'Information et de la Communication (IFASIC) - Kinshasa, Kinshasa

journalism

2022 event coordonator - alison - Ireland, TX

2/16 to Present Customer Service Agent - American Airlines Center - Dallas, TX Greeting passengers, checking boarding pass, printing boarding pass, accommodating tardy passengers. Ensuring the safety of all passengers on their flights. Examines passenger tickets to ensure that passengers have correct flight or seats, direct passengers to correct boarding area, using passengers manifest, seating chart, and flight schedules. 9/12 to 1/16 Customer Service Agent - Air Canada BSO - Irving, TX Verifies names on passengers manifest or separate portions of passengers tickets and stamps or marks ticket or issues boarding pass to authorize passenger to board airplane. Announce flight information, using public-address system. Assisting passengers with their baggage pickup and resolve issues with delayed, lost, or damaged items. Helping passengers filling out forms according to the nature of the incident. Tracking and catalogue luggage to help efficiently resolve problem. 5/07 to 3/12 Front Desk Supervisor - pullman hotel - Kinshasa, Kinshasa Supervises front desk team to ensure efficient and smooth operations for the hotel Lead,check-ins and checkouts, reservations, guest phone messages and special request. Helping guest with transportation.

Greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all callas and directing as needed, scheduling meetings, and coordinating office activities. Customer service certification

Event coordinator certification

Professional Summary

Skills

Education

Work History

Certifications

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