Customer Service Forklift Operator

JEFF KLASSY

Portland, Oregon *****

503-***-**** - ********@*******.***

PROFESSIONAL SUMMARY

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of direction and training in all areas of a sales driven company.. Motivated to learn, grow and excel. A desire to showcase my ability to greet and engage new and existing customers. I have 4 decades of retail sales and sale management experience and enjoy it and desire to continue and excel in this role.

SKILLS

Customer Service & Relations

Verbal & written communication.

Quick learner

Flexible and adapt quickly.

Forklift operator.

Accurate with money.

Calm under pressure.

Excellent phone skills.

WORK HISTORY

10/1993 to 08/2022 Branch Manager

George Morlan Plumbing – Tigard, OR

Maintained friendly and professional customer interactions. Assessed employee performance and developed improvement plans. Met deadlines by proactively managing individual and team tasks and streamlining processes.

Engaged employees in business processes with positive motivational techniques. Anticipated customer needs and strived to meet them. Lead weekly safety meetings.

Continually in the top for individual sales and maintained a large following of repeat customers.

Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.

Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Gathered and reviewed customer feedback to improve operations. Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

Protected company assets with strategic risk management approaches. Identified and capitalized on community business opportunities with effective networking.

08/1976 to 02/1991 3rd in Charge

Fred Meyer – Portland, United States

Supervised and managed daily scheduling, tasking and administration. Ensured a safe and friendly environment for customers and staff. Merchandising and filling shelves and displays.

Handling difficult customer situations .

Strictly adhered to opening and closing procedures including balancing register cash.

Provided training and encouragement to all employees. Operated indoor and outdoor forklifts, electric jacks and man lifts. Cashier as required by traffic flow.

EDUCATION

Bachelor of Science: Science/Mathematics

Portland State University - Portland, OR

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