Customer Service Development Assistant

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MARSHALL D

DOWNEY

M

**** ******** ****, ***********, ** 27525, 919-***-****, ****************@***.*** Motivated jobseeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player.

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Customer Service Sales Employee Relations

Sales strategies Team motivation Business development Assistant Manager April 2010 - April 2020

Enterprise Holdings Raleigh, NC

Contributed to budget development and forecasting by gathering revenue data. Supported senior managers with day-to-day operational requirements. Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by handling escalated problems.

Monitored performance of [Number]-employee team and actions according to performance evaluations. Increased revenue by collaborating with upper management to develop and implement business improvements.

Maintained operational performance by skillfully handling opening and closing tasks. Enhanced market penetration with special marketing campaigns and merchandising approaches. Maximized employee performance with effective training and close mentoring. Oversaw employee training and all staff management tasks. Kept all paperwork current and compliant with internal standards and legal requirements. SunCom/T Mobile Inc April 2008 - April 2010

Directed daily store operations, including staff management, task delegation, merchandising, and customer service.

Managed daily workloads by organizing effective schedules and delegating tasks. Met customer demands by tracking market changes and adapting strategies to match. Oversaw employee training and all staff management tasks. Contributed to effective decision-making with detailed reports on daily operations. Kept all paperwork current and compliant with internal standards and legal requirements. Sales Consultant January 2001 - April 2008

Countrywide Financial and Mortgage Raleigh, NC

Built, managed, and maintained personal sales funnel through effective networking and partnership D

EDUCATION

development.

Prospected new leads through face-to-face presentations, cold calling, and online marketing strategies. Developed strong customer relationships via cold calls, presentations, and effective leads management. Overcame objections with effective product demonstrations and persuasive communication skills. Supported sales plans by building strategies, proposals, and forecasts. Determined customers' needs based on sales calls and face-to-face meetings. Responded quickly to customer concerns or requests. Obtained customer leads from multiple sources and cultivated strong conversion rates. Improved existing account profitability by reviewing opportunities, identifying key personnel, and building strong connections.

Capitalized on market opportunities by monitoring competitor actions and tracking trends. B.A. Political Science July 1985

North Carolina State University, Raleigh, NC

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