Service Representative Csr
Resume:
MARGOT KIMBERLY TORRES MARTINEZ
WEST SACRAMENTO CA, 95605 · 916-***-****
*************@*****.***
Skills:
Growth Mindset
Great Communication
Positive Attitude
Patience
Active Listener
Bilingual
Organized
Experience: Faneuil – September 3, 2020- July 31, 2022
Description: My position as Customer Service Representative position is to deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. The CSR’s handle service and information requests, billing explanations, enroll consumers into health and dental insurance, file escalations when needed, verification of household incomes, and explain policies and procedures along with terms and conditions.
TTEC- August 1, 2022- September 30, 2022
Description: My position as Customer Service Representative is to deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. The CSR’s handle service and information requests, billing explanations, enroll consumers into health and dental insurance, file escalations when needed, verification of household incomes, and explain policies and procedures along with terms and conditions.
Maxim Healthcare Staffing Services
October 2022- Current
Description: My position as Behavior Tech is responsible for the well being of patients with learning disabilities in a school environment.
I assist students with day to day activities, monitoring their progress, and set a behavior plan to discuss any concerns and goals.
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Education:
Health Professions High School Aug.2015- Dec. 2018, Aug.2019-June 2020
Description: Health Professions High School is one of the most Unique, innovative, and challenging programs in the Sacramento area. At HPHS students from around the region have the opportunity to experience the many careers in the health care field together with a traditional college prep curriculum.
Discovery Challenge Academy Jan. 2019 – June 2019
Description: Attended a voluntary, residential, quasi-military academy where I completed 65 high school credits while learning self-discipline, teamwork, and leadership skills.
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