Customer Service Assistant Manager
Resume:
Charissa Oliver
Highly devoted team player with *0+ years of Customer Service experience.
Orlando, FL 32807
********.*****@*****.***
• Dedicated, loyal, and will go above and beyond to ensure every customer is acknowledged, greeted, and treated with the upmost respect.
Authorized to work in the US for any employer
Work Experience
Merchandiser/Sales
SPAR Field Servics - Red Bank, NJ
January 2020 to Present
The position of Merchandiser as an Independent Contractor consists of providing various business services to it's clients. Which include engaging independent service providers to perform Field Service projects for Direct and Indirect Clients such as Hearst Publications, Meredith Corporation, and Conde Nast, Inc.
Job Responsibilities:
Merchandiser/Contractor is responsible for ensuring that any personnel who perform services on a client project satisfy all applicable client requirements. Services include but not limited to ensuring that the right amount of goods are available in store and being sold at the right price. Key Skills:
• Commercial awareness
• Confidence
• Ability to cope with pressure
• Team working skills
• Interpersonal skills
• Leadership skills
• Strong numerical and analytical skills
Assistant Manager
7-Eleven - Orlando, FL
August 2007 to Present
* Assist every customer in a timely and professional manner.
* Handle all customer inquiries. Including customer complaints, suggestions, and pricing.
* Insure every customer has a pleasurable experience in a nice clean environment.
* Daily inventory counts.
* Prepare inventory for orders.
* Money management, lottery counts, deposits.
* Weekly resets using POG.
* Scheduling.
* Assist in cooking food as needed.
* Preparing set up for next shift.
Baker, Prep Cook, Hostess, Waitress
Perkins Restaurants & Bakery - Edgewood, FL
June 2002 to July 2006
* Bake, prep, and proportion food items needed for each day.
* Weigh items according to weight scale.
* Measure and cook items according to direct directions given.
* Stock and replenish items as needed as well as daily use.
* Bake fresh items daily.
* Keep track of dates, pull times, and restock items fresh daily.
* Inventory counts and weekly orderable items.
* Fulfillment of customer orders in a timely manner, including customer requests.
* Insure each customer is greeted with a warm and friendly welcome.
* Assist and engage with staff as well as guest to make sure all accommodations are available for guest to have a pleasurable experience.
* Prep, sterilize all kitchen utensils before, during, as well as after each shift.
* Insure all food safety measures and guidelines are met daily.
* Daily knowledge of chemical and safety hazards in a healthy and cleanliness environment. Education
Bachelor's in Criminal Justice
Everest University-South Orlando - Tampa, FL
April 2012 to August 2017
Skills
• Cash Handling (10+ years)
• Customer Service Skills (10+ years)
• Inventory (10+ years)
• Management
• Sales (10+ years)
• Team Building (10+ years)
• Scheduling
• Inventory Management (10+ years)
• Merchandising (10+ years)
• Word (10+ years)
• Microsoft Excel (10+ years)
• English (10+ years)
• Customer Service (10+ years)
• Planograms (10+ years)
• Assistant Manager Experience (4 years)
• Pricing (10+ years)
• Store Management Experience
• POS (10+ years)
• Field Service
• Retail Management
• Loss Prevention
• Retail Sales
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